Technology Engineer

hace 4 semanas

Barcelona, España KBC A tiempo completo

_**We have exciting graduate opportunities to join our innovative technology team in Barcelona.**_

Do you want to use your Chemical Engineering degree to work with clients to support net zero and "Bring Decarbonization to Life"(TM)? You will be working with cutting-edge technology in a collaborative and forward-thinking team environment, supporting clients to solve business challenges. We need your engineering skills to support clients with their needs, but we also need your people skills to build, support and maintain relationships with our clients.

KBC are passionate about driving sustainable change for our planet. We have been working for over 40 years, with 18 offices across the globe, deploying world class technology & expertise in energy & process management shaping the future of the Energy and Chemical industry. KBC know how to roadmap to net zero and beyond, and how to deliver it.

Our people are the best the industry has to offer, bringing decades of commercial and technical expertise into a working culture that is geared towards both innovation and customer value sustainability. KBC offers a dynamic, challenging and highly rewarding working environment.

KBC offer an environment than enables individuals to have successful and fulfilling careers. KBC want our employees to learn and develop and move forward to reach their potential.
- Working alongside the Regional Software Support Lead to build and maintain relationships with internal and external clients to ensure their modelling needs are met and to grow the Software business.
- Ensures customer support is delivered in a timely fashion to the highest quality with guaranteed satisfaction on KBC's innovative technology.

Detailed Responsibilities
- **Resolving Customer Issues** - Ensure customer needs and expectations are met with respect to KBC software and
- referring issues where necessary to appropriate specialist, or sales. Respond to customer escalations promptly and appropriately; provide managerial approvals as required.
- **Product Information** - Provide advanced product information and respond to complex customer questions about the technology solution.
- **Fault Diagnosis & Correction** - Provide fault isolation and resolution to limit and address issues promptly.
- **Customer Support** - Client advocate for small/medium accounts - includes but not limited to proactive contact with customers, administrative tasks, etc. Acts as client liaison and advises on technical aspects of work.
- **Customer Needs Clarification** - Set clear objectives for each customer meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
- **Periodic Health Checks** - Maintain and lead periodic check-ins with key customers to ensure they're receiving the most value from the Technology Solution.
- **Service-related Upselling** - During service interactions, look for opportunities to bridge customer needs to additional products/services offered by the organization. Communicate follow-up realistic potential sales opportunities.
- **Project Related**:

- Analyze data, execute and review process calculations.
- Perform process simulations including model calibration.
- Implement simulation solutions at client sites or remotely - deliver monitoring systems, operational models.
- Serve as technology/simulation specialist in consulting projects.
- Deliver sections or entire software training course independently
- Assist with training material development as needed
- Software project management and related tasks
- **Solution Development**:

- Contribute to R&D tasks when needed (provide expert feedback, testing, among others)
- Assist with documentation and demo case development.
- Identify areas needing improvement, develop potential solutions.
- **Sales and Marketing Support**:

- Collaborate with Sales and Commercial Services groups in proposal writing and project hrs. estimate, etc
- Provide support to KBC marketing events; represent Company at industry conferences, present papers
- **Personal Capability Building** - Build / maintain awareness of KBC's product lines. Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
- **KBC Company Business** - Actively support company work process implementation and improvement.

Application Question(s):

- Please confirm you have a Chemical Engineering Degree (Or equivalent engineering degree)
- Please confirm you have a legal right to work in Spain
- Confirm that you hav

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