Test Day, Cmr
hace 2 meses
Test Day, CMR & Post Exam Processing Assistant
**Date**:18-May-2023
**Location**: Barcelona, European Union, ES
**Company**:British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.
**Test Day, CMR and Post Exam Processing Assistant**
**Context**:
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with - changing lives by creating opportunities, building connections, and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education, and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.
**RolePurpose**:
The purpose of this role is to support effective and efficient delivery of Exams within a location as well as post-exams processing. This role will be the point of contact for Venues/Venue Supervisors on the day and will support the management of Venue Staff and Examiner engagement, relationship, and performance. The role will support the resolution of risks and issues, including customer communication directly or through customer services.
This role will support the safe handling of confidential materials in accordance with compliance standards during the multiple exchanges in country/location. This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR) as well as final preparations of the Exam delivery before and during Test Day. This role includes support in running Test Day activities including preparation of all test day materials e.g. stationery, uniforms, banners, IT equipment. The role is also responsible for timely scanning and submitting of exam papers to meet requirements for marking as well as for processing enquiries on results.
**Challenges & Accountabilities**:
**Product Service Support**
Supports the selection of suitable venues by viewing venues identified by Operations Planning function (if required).
Receives exam materials and stores them securely in the Confidential Materials Room (CMR).
Undertakes sorting and packing of exam materials for designated test venues and supports exam materials reconciliation.
Arranges transport of confidential materials and resources required on test day to the exam venue.
Acts as a point of contact for Venues and Test Day Staff on the Test Day.
Ensures proper procedures and documentation is adhered to when handing over exam materials to courier or Venue Staff (VS).
Ensures that British Council-owned equipment and materials are available and ready to use when needed.
Distributes sufficient resources to venues as per requirements (e.g. process guides, stationery, branding, signage, technical equipment).
Ensures proper script receipt tracking, packing and return OR scanning, storing and shredding.
Inputs exam results into Awarding Bodies platforms.
Scans post-exam scripts and/or despatches to Awarding Bodies.
Processes Enquiries on Results with the Awarding Bodies.
Provides timely escalation of issues, enabling the adaptation of work plans where necessary.
Supports continuous improvement in efficiency, cost effectiveness and quality of service delivery by using standardised systems and processes.
Performs financial duties relevant to the function (e.g. raising POs, processing invoices, etc.), if required
**Customer support**
Identifies where more complex issues require resolution by others and refers them on accordingly.
Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logístical or technical difficulties) and proactively alerts relevant teams to any issues of concern that are likely to impact service/project/task delivery or customer experience.
**Risk & Compliance**
Ensures adherence to Business Assurance standards (e.g. management of CMR, incident reporting, raising awareness of security standards in the team).
When requested carries out random checks on Test Day to prevent issues from arising.
Provides support and reporting for audits and performance reviews.
Follows agree
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