Product Support Sr. Manager
hace 3 meses
Product Support Sr. Manager-230005IQ
**Applicants are required to read, write, and speak the following languages***: English
**Preferred Qualifications**
As Fusion Applications Technology Support manager, you will have successfully managed teams in past assignments for several years, in addition to having been an effective technical or professional contributor. You will be responsible for driving both staff and customer goals for one or more focus areas. Overall, you will establish and communicate departmental objectives and implement plans to assure attainment while ensuring proper utilization of resources.
You will track incidence, drive troubleshooting and help automate proactive diagnostics toward providing complete and consistent resolution of complicated and critical cases. You will also need to interact and collaborate effectively with employees from product development, customer success management, and cloud operations. You will relentlessly drive best practices to ensure that every customer achieves the full value realization of Fusion Technologies.
**Specifically**:
- You will drive consistency, quality, accuracy, and speed for processes and customer experiences.
- Strive to reduce complexity to form intuitive and consumable customer solutions
- Build expertise and new capabilities with an outside-in mindset
- Exemplify DevSecOps principles in all your actions.
- You will be responsible to deliver the highest standards for customer experience for all Fusion SaaS cloud services.
- You develop your team to deliver technical advisory in all assigned product focus areas.
**Detailed Description and Job Requirements**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Manager, you will have successfully managed in past assignments for several years, in addition to having been an effective technical or professional contributor. You may also be responsible for one or more functional areas chartered with both staff and customer goals. Overall, you will establish and communicate departmental objectives and implement plans to assure attainment while ensuring proper utilization of resources.
Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet business needs. BS (or technical equivalent) is preferred. Five or more years of technical or professional experience in addition to three or more years of experience in a management or other leadership role (preferably in a support environment).
**Job**: Support
**Travel**: No
**Location**: ES-ES,Spain-Madrid
**Other Locations**: Spain
**Job Type**: Regular Employee Hire
**Organization**: Oracle
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