Harley-davidson Brand Ambassador

hace 5 meses

Barcelona, España CPM International A tiempo completo

Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture
Our Client
The Harley Owners Group (HOG) Brand Ambassador is the voice of Harley-Davidson HOG customers and HOG Members. The Brand Ambassador role represents the brand and its values through every customer interaction and maximises the HOG member experience.
We are looking for a passionate and driven person that is always on the lookout of providing the best possible customer experience.
**We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
**We´re Curious**: Proactive approach to problem-solving and a “can do” attitude.
**We Achieve Together**:  Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Tasks
What you will be doing?
- Represent the H-D Brand and its values
- Assist & support customers with a bespoke and exceptional service
- Manage the customer relationship focusing on developing and retaining customers and members
- Ensure an optimum customer experience through every customer interaction
- Process Payments on behalf of HOG members
- Drive revenue opportunities through cross-selling and upselling where relevant
- Capture H-D customer and member feedback and report back to management for improved customer experience
- Accurately maintain and update HOG member records on Salesforce
- Communicate effectively and accurately to customers and HOG members, to ensure high levels of customer satisfaction

**Requirements**:
What skills & experience you will bring to us?
- A fluent level of Dutch with exceptional grammar and spelling skills
- A high level of English (Both written and spoken)
- A fluent level of German is a plus
- Excellent written and verbal communication skills across languages supported
- Positive, enthusiastic, friendly personality, a natural communicator
- Strong listening and influencing skills
- Ability to perform under pressure, and think quickly
- Ability to handle complaints and difficult customers
- Being passionate about motorcycles is a big plus

**Benefits**:
What do we offer?
- Start date: September 9th
- Contract:  Temporary 9 months (1-month probation period)
- Full time:  (39 hours/week)
- Working days/Hours: Mon-Fri, 9am-6pm
- Salary: €20,349.77 gross per year
- Paid bank holidays + 1 extra day in lieu
- Hybrid work model:

- Training: 2 weeks fully office based
- Office location:  Barcelona (La Sagrera)

**Other Benefits**:

- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Option to sign-up for Discounted Private Health Insuranc.
- Referral Program - Bring a friend and get a referral bonus
- Access to LinkedIn specialised training & courses

Ready to Make a Difference?
- Showcase your talent: Share your CV highlighting achievements and responsibilities.
- Be you: No need for photos, age, marital status, or gender.

We're excited to meet you
\#wecare#wearecurious#weachievetogether

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