IT Analyst

hace 3 semanas

Barcelona, España Blu Selection A tiempo completo

Company Description
**Your Future Company**:
An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR and recruitment to join their hub in Barcelona. They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards.

**Is this project not the best fit for you? Feel free to check our other opportunities for Italian speakers or send us your CV to be considered for other projects or future opportunities.**

**Job Description**:
Do you have valuable experience/knowledge in IT support that you want to capitalize on? Are you seeking an international structure that will offer you growth and development opportunities? Perfect, then this project and the company are the right match for you.

**Your responsibilities as an IT Analyst will be**:

- Providing first line support across the EMEA region
- Managing incidents and service requests within the agreed targets
- Managing and effectively dealing with service requests and tickets via telephone and ticket
- Managing access management requests (Account creation, transfer, user changes, leavers ) within the agreed targets depending on the team they are supporting to in the specific moment
- Providing excellent Customer Service by maintaining regular communication with users and provide updates proactively
- Respecting deadline for projects and assigned tasks
- Proactively dealing with second levels, providers, stakeholders when needed
- Providing regular visibility to the Management in case of chases, escalations, major incidents
- Ensuring phone availability
- Contributing to the maintenance of the Knowledge Base by suggesting improvements & changes based on business feedback
- Taking initiative by proposing improvements, workarounds, solutions
- Making sure you keep accountability on communication and stay updated
- Enabling teamwork by collaborating with your colleagues

**Qualifications**:
**Skills, qualifications and interests you need to succeed in this role**:

- You have professional proficiency in English and Italian or French.
- You are based in Barcelona and have an NIE
- You have experience with Service logging tools
- You preferably have an understanding of Incident, Change and Problem Management as an advantage.
- Having an ITIL Foundation Certification is advantageous but not necessary
- You have strong knowledge of Windows 7 and 10, Citrix environment, including networking components, services and user profiles
- You have experience with at least one of the following: Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchange and Office 365
- You are flexible, detail oriented, organized and energetic
- You have great time-management and communication skills

Additional Information
**What’s in it for you?**
- Permanent contract.
- Salary aligned with your experience and the market
- Meal vouchers and private health insurance after 6 months in the company.
- Monday to Friday (Fixed shift either 08:00-17:00 or 09:00-18:00)
- Career opportunities
- Starting date: ASAP

  • IT Business Analyst

    hace 1 semana

    Barcelona, Barcelona, España Page Personnel España A tiempo completo

    Reportando al responsable IT de la compañía, la persona seleccionada será la responsable de las siguientes funciones:Ser el canal de comunicación a nível interno con el objetivo de entender las necesidades de cada departamento en el desarrollo tecnológico de su entorno. Analizar los proyectos técnicos de cada área interna de la compañía y evaluar...

  • It Business Analyst

    hace 2 semanas

    Barcelona, España Astek A tiempo completo

    Desde ASTEK IBERIA , queremos presentarles una oportunidad de Product Definition Analyst , para trabajar en soluciones de Viajes con nuestro partner líder en B2B IT Travel a nivel global. La sede está en Madrid y tiene un centro I+D importante en Sophia-Antipolis (Niza, Francia). Trabajarías en un entorno internacional con un stack actualizado y puntero....

  • IT Support Analyst

    hace 1 semana

    Barcelona, Barcelona, España coty A tiempo completo

    IT SUPPORT ANALYST - BARCELONAWe are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona.RESPONSIBILITIESWe are looking for an IT Support Analyst to join our Global IT team based in Barcelona. You will be responsible...

  • It Business Analyst

    hace 1 semana

    Barcelona, Barcelona, España Astek A tiempo completo

    Desde ASTEK IBERIA , queremos presentarles una oportunidad de Product Definition Analyst , para trabajar en soluciones de Viajes con nuestro partner líder en B2B IT Travel a nivel global. La sede está en Madrid y tiene un centro I+D importante en Sophia-Antipolis (Niza, Francia). Trabajarías en un entorno internacional con un stack actualizado y puntero....

  • It Business Analyst

    hace 3 semanas

    Barcelona, España Auren Personas - Selección & Executive Search A tiempo completo

    IT Business Analyst (Financial) Barcelona Barcelona, Catalunya, ES We are looking for an IT Business Analyst for an important multinational client from the financial services . Job Description: The IT Business Analyst will play a pivotal role in our financial services team , working closely with internal and external stakeholders to understand and...

  • IT Support Analyst

    hace 2 meses

    Barcelona, Barcelona, España COTY A tiempo completo

    IT SUPPORT ANALYST - BARCELONAThe newly created role will be part of a new team being built in this brand-new COTY location in the commercial center of Barcelona. As an entry level role in IT this provides a great opportunity for learning, development and growing all aspects of IT skills.RESPONSIBILITIESWe are looking for an IT Support Analyst to join our...

  • It Business Analyst

    hace 1 semana

    Barcelona, Barcelona, España Auren Personas - Selección & Executive Search A tiempo completo

    IT Business Analyst (Financial) Barcelona Barcelona, Catalunya, ES We are looking for an IT Business Analyst for an important multinational client from the financial services .Job Description: The IT Business Analyst will play a pivotal role in our financial services team , working closely with internal and external stakeholders to understand and analyze...

  • Data Analyst

    hace 2 meses

    Barcelona, España Consultia IT A tiempo completo

    ¿Eres un/a apasionado/a de **Data Analyst** y disfrutas en proyectos donde mande la creatividad? ¿Quieres desarrollarte como profesional de la mano de una empresa multinacional donde realmente se reconoce tu trabajo y esfuerzo? **¡Esto te va a interesar!** En Consultia IT tenemos actualmente una oportunidad para incorporar a un/a **Data Analyst **para...

  • It Business Analyst

    hace 2 días

    Barcelona, España Becton, Dickinson And Company A tiempo completo

    .Job Description SummaryAs IT Business Analyst you will serve as the person responsible for analyzing demand as well as the delivery of Technology & Global Services (TGS) Solutions for the manufacturing area.The Business Analyst will conduct analysis, prepare appropriate solution direction, and deliver the work. Above all, this individual will be required to...

  • Sap Apo It Business Analyst

    hace 2 meses

    Barcelona, España Recruit 121 Group A tiempo completo

    IT Business Analyst specialising in SAP APO (DP, SNP, PP/DS). To work for a Global In- house company focused on optimising supply chain operations through innovative technology solutions. TasksAs an IT Business Analyst, you'll analyse and optimise supply chain processes using SAP APO modules. Your focus will be on designing business scenarios and use cases...

  • Sap Apo It Business Analyst

    hace 3 semanas

    Barcelona, España Recruit 121 Group A tiempo completo

    IT Business Analyst specialising in SAP APO (DP, SNP, PP/DS). To work for a Global In- house company focused on optimising supply chain operations through innovative technology solutions.TasksAs an IT Business Analyst, you'll analyse and optimise supply chain processes using SAP APO modules. Your focus will be on designing business scenarios and use cases...

  • SAP Apo IT Business Analyst

    hace 2 meses

    Barcelona, España Recruit 121 Group A tiempo completo

    IT Business Analyst specialising in SAP APO (DP, SNP, PP/DS). To work for a Global In - house company focused on optimising supply chain operations through innovative technology solutions. Tasks As an IT Business Analyst, you'll analyse and optimise supply chain processes using SAP APO modules. Your focus will be on designing business scenarios and use...

  • It Business Analyst

    hace 1 semana

    Barcelona, Barcelona, España Omega Crm Consulting A tiempo completo

    IT Business Analyst (Pharmaceutical sector) Omega CRM Consulting is looking for a IT Business Analyst (Pharmaceutical sector) that would like to collaborate with one of the top 15 global pharmaceutical companies. Omega CRM Consulting is looking for a IT Business Analyst that would like to collaborate with one of the top 15 global pharmaceutical companies....

  • IT Support Analyst

    hace 3 semanas

    Barcelona, España coty A tiempo completo

    IT SUPPORT ANALYST - BARCELONA We are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona. RESPONSIBILITIES We are looking for an IT Support Analyst to join our Global IT team based in Barcelona. You will be...

  • Sap Apo It Business Analyst

    hace 2 meses

    Barcelona, España Recruit 121 Group A tiempo completo

    IT Business Analyst specialising in SAP APO (DP, SNP, PP/DS). To work for a Global In- house company focused on optimising supply chain operations through innovative technology solutions. Tasks As an IT Business Analyst, you'll analyse and optimise supply chain processes using SAP APO modules. Your focus will be on designing business scenarios and use cases...

  • Sap Apo It Business Analyst

    hace 1 semana

    Barcelona, Barcelona, España Recruit 121 Group A tiempo completo

    IT Business Analyst specialising in SAP APO (DP, SNP, PP/DS). To work for a Global In- house company focused on optimising supply chain operations through innovative technology solutions.TasksAs an IT Business Analyst, you'll analyse and optimise supply chain processes using SAP APO modules. Your focus will be on designing business scenarios and use cases...

  • Sap Apo It Business Analyst

    hace 3 semanas

    Barcelona, España Recruit 121 Group A tiempo completo

    IT Business Analyst specialising in SAP APO (DP, SNP, PP/DS). To work for a Global In- house company focused on optimising supply chain operations through innovative technology solutions. Tasks As an IT Business Analyst, you'll analyse and optimise supply chain processes using SAP APO modules. Your focus will be on designing business scenarios and use cases...

  • It Business Analyst

    hace 4 semanas

    Barcelona, España Nestlé Sa A tiempo completo

    Press Tab to Move to Skip to Content Link We are looking for IT Business Analyst in Controlling (SAP Specialist) to be part of our Finance, Control and Legal Department. Position Snapshot The role  The Business Analyst will collaborate with stakeholders to gather business requirement and build an integrated technology solution and services to the...

  • It Business Analyst

    hace 3 semanas

    Barcelona, España Nestlé Sa A tiempo completo

    Press Tab to Move to Skip to Content Link We are looking for IT Business Analyst in Controlling (SAP Specialist) to be part of our Finance, Control and Legal Department. Position Snapshot The role  The Business Analyst will collaborate with stakeholders to gather business requirement and build an integrated technology solution and services to the...

  • It Business Analyst

    hace 1 semana

    Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: IT Business Analyst - Management Accounting (SAP Specialist) IT Business Analyst - Management Accounting (SAP Specialist) We are looking for IT Business Analyst in Controlling (SAP Specialist) to be part of our Finance,...