Laundry Supervisor

hace 4 semanas

Capella Huesca provincia, España Capella Hotel Group A tiempo completo

Capella Hanoi_
- _Full Time_
- Provide inspirational leadership with a clear vision and direction to team members to ensure delivery of the Capella brand values and vision, to create an amazing experience for all guests and colleagues.
- Oversees and manages the daily operations of the Laundry department and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.
- Monitor departmental performance through ensuring timely pick-up and delivery of guests' laundry and ensures accuracy of number of items, guests' room number and correct charges are posted under the appropriate system.
- Build strong liaise with external laundry services vendors to ensure quality and timely delivery of linens and supplies for optimal hotel operation.
- Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
- Monitor and control the hotel's linen and uniform inventory, ensuring that inventory count is kept at PAR level for efficient operations.
- Assists the higher management in updating the Standard Operating Procedures in accordance to the hotel standards and business level by suggesting improvements to improve efficiency of work and performance.
- Review, monitor and control monthly departmental expense support the higher management in budget and forecast report. Provide suggestions and strategies to increase departmental profit generation abilities.
- Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided.
- Implement department project initiatives to ensure continuous improvement and upscaling of both department operations and team members' performance.
- Drive high quality and consistency in standards to achieve mission, vision and goals set by the hotel.
- Establishes and ensures that all team members adhere to all work place safety and security when operating machines and using concentrated chemicals.
- Mentor and guide individual team members' growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare.
- Ensure all team members recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
- Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.
- Supervises and train team members in the use of washing, dry cleaning and drying machineries, including usage of chemicals and cleaning lint traps. Ensures strict establishment of safety procedures.
- Foster a positive working environment for all team members and check in regularly to ensure team members satisfaction and maintain strong working relationships within the. Give praises and encouragements for good performances.
- Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
- Monitor performances team members and provide effective performance feedback for improvements, recognition and performance appraisal as due.
- Plan and schedule roster according to business level to optimize resources.

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