Customer Logistic Manager Nh90

hace 2 semanas

Albacete, España Airbus A tiempo completo

**Mission**
- To ensure the global Material Support & Logistics flow from Order launch to Customer Delivery for AHE Military Customer (NH90)
- To manage the customer’s portfolio for spares parts and component R&O for Spanish NH90 Fleet.
- Contribute to customer satisfaction being the voice of the customer internally when at the same time being the face of AH towards the customer regarding Material Support & Logistics activities.

**Main activities**
- Spare Frame Contract & Repair Frame Contract NHI Focal Point for Spanish Customer
- Control and complete when necessary the customers’ orders / requests and ensure contract respect
- Focal point between DGAM and NHI CLMs & Spanish Vendors
- Motorization of customer orders through SAP, NHI Portal and KLM order administration
- Control of back order
- Coordinate with CLM / KLMs to ensure spares deliveries and repairs from NHI platforms
- Flexible orders coordination flow
- Analysis and validation to customer of orders according to internal & contractual procedure
- Special Support in case of AOG situation for new orders or upgrade existing ones
- Perform contract piloting with DGAM in a monthly basics
- Report contract status to contract manager
- Participate at internal meetings for contracts monitoring : action plans set up
- Participate in contract reviews with customer at managers request
- Request price loading under customer needs
- Updating of FDD for overdue orders
- Control of priority list for late repairs iaw customer needs
- Management of Discrepancy Reports for Spanish Customer
- Stock monitoring for ensuring CDD for spares delivery
- Monitoring repair status for ensuring CDD for repairs
- Analysis of existing problems (misalignment of data, messages discrepancies, etc)
- Ensure transversal coordination with different departments to fulfill customer needs
- Be in close contact with customers in order to anticipate needs and to satisfy contract commitments and end user expectations.
- Report generation to allow customer monitoring
- Representation of the AHG face to the customer
- Contract performance management and customer satisfaction (OTR, TAT )
- Continuous improvement (new solutions )
- Critical items follow up (according to customer’s need) Knowledge of contractual T&C (logistics)

**Competences**
- Customer Oriented
- Team Management
- Knowledge of Military Supply Chain
- Knowledge of Business & Finance Management
- Continuous Improvement methodologies
- Capacity to welcome problems and put in place corrective actions.
- Knowledge of aeronautics standards
- Experience in working under OTAN standard regulations ( i.e. ASD2000M Normative)

**Soft Skills**
- Ability to work in an international & multicultural environment
- Ability to build working relationship across multiple disciplines
- Capacity to anticipate risks and difficulties
- Capacity to analyze, to propose solutions in a synthetic way
- Good communication skills
- Value creation oriented
- Initiative and proactivity

**Languages**
- Fluent in English & Spanish
- French or German valuable

**Profile**
- Degree/Master in Economics or Business Administration & Management
- Customer & Material Support Experience in Military activity

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

**Company**:
Airbus Helicopters España, SA

**Employment Type**:
Agency / Temporary**Experience Level**:
Professional

**Job Family**:
Material Support & services

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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