Windows Desktop Technician
hace 2 meses
Provide first and second line support (on location and/or remotely) for Windows and Apple devices;
- Evaluate, categorize, and log users' requests, and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PCs / laptops) as well as maintenance and replacement of existing workstations and other systems such as mobile devices and printers;
- Maintain, update, and integrate Knowledge Base DB, procedures and working instructions;
- Perform inventory/asset management and reporting;
- Communicate with end-users users on call status, installations, relocations, and recovery of equipment;
- Perform any other tasks necessary.
- At least 4 years of relevant work experience;
- Experience in providing support to Windows OS and Mac OS based client devices (Windows 7, Windows, and Mac OS based client devices such as mobile phones, tablets, laptops, etc.);
- Experience with reporting on, configuring and troubleshooting of networks, local printing facilities, mobile phones and smartphones;
- Experience with first line networking (LAN, WiFi);
- Experience in O365 is a strong asset;
- Work experience in an international environment is an asset;
- Knowledge of IBM notes client platform is a strong asset;
- Proactive and customer-focused mind-set with a courteous and respectful approach is a must;
- Excellent communicator with friendly attitude and active listening skills;
- Flexible, enthusiastic, and empathetic person with willingness to collaborate with others on different tasks and also occasionally work outside of regular working hours to respond to operational needs;
- Able to work both autonomously and in a team;
- Logical thinking, desire to learn and continuously develop;
- Must be eligible to work in the EU;
- Fluency in English (both written and spoken);
- Knowledge of Spanish is an asset.
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Madrid, España FST A tiempo completoWe are looking for 6 **N1 Desktop Support technician**, specializing in desktop support for 6 full-time position in Madrid, Spain. **Skills Required**: - High knowledge of Windows 10 and Windows 11 operating systems. - High knowledge of office automation. - Knowledge at an advanced user level of MS Teams. - People skills - due to the delicacy of the user...
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