SAP Process Excellence Expert

hace 4 semanas

Azuaga, España Hitachi Energy A tiempo completo

**Mission**:
As we deploy the new SAP S/4 solution, you will be responsible for providing support to our Europeen region, working with the factory leads and key users to provide training and support to end users, assist users with the creation and resolution of tickets, and document change requests. You will work closely with our IT support team and management to ensure the ERP system is functioning smoothly and to continuously improve user experience and business processes

This role is to support our units in Europe with focus of 1) central Europe 2). South Europe 3)East/North Europe. Our most critical sites in 1) Germany 2) Spain, Italy, 3) Poland, Finland. Onsite support of ca 50% and a travel activity of around 20% is required.

**Responsibilities**:

- Support the local SAP users by being the local contact for all end user training and issue management.
- Work with factory leads to understand their highest priority challenges and work with the central support teams to resolve issues related to the SAP system.
- Proactively address user pain points when using the SAP system by resolving issues on the ground and ensuring all tickets have sufficient information and technical language so IT support can resolve incidents quickly.
- Enable key and power users to become the go-to source of knowledge for the SAP system at the site through upskilling and functional training.
- Build a bridge between factories and the IT organization by effectively communicating challenges from the factory to IT and reporting on ticket resolution timelines from IT to users in the factory.
- Identify potential enhancements to improve system usability and develop the functional requirements documentation to effectively communicate the business requirements to the development team.

**Requirements**:

- Bachelor’s degree in Information Technology or related field or equivalent work experience.
- At least 5 years of experience in one or a combination of the 3 SAP Modules - SD, Po2C, PM incl. EWM, MM, PP,, QM.
- Strong knowledge of the S4/HANA platform preferred.
- Experience in manufacturing and industrial services.
- Excellent communication skills with the ability to communicate fluently in English and 1) German 2) Spanish or Italian 3) Polish in a global multi-cultural environment.
- Technical IT knowledge and ability to rapidly gain knowledge of a new global template.
- Excellent communication and interpersonal skills, with a high level of emotional intelligence.
- Ability to work in a fast-paced and dynamic environment with little direction.
- Strong problem-solving skills and ability to quickly identify root causes of issues.
- SAP Certifications preferred.

**Basic Info**

**Location**
- Cordoba, Cordoba, Spain
Trapagaran, Vizcaya, Spain

**Job type**
- Full time

**Experience**
- Experienced

**Job function**
- IT, Telecom & Internet

**Contract**
- Regular

**Publication date**
- 2023-11-21

**Reference number**
- R0035639

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