Product Technician

hace 4 días

Bilbao, España Opscura A tiempo completo

Developing Opscura's advanced technologies requires diligence and intelligence as we further evolve and grow our product portfolio. The Product Technician is an essential role in ensuring our various audiences clearly understand and access the information they need. Communicating in English and Spanish, this role connects several of the important company functions that bring our products to market.

Product Technicians serve as a technical liaison between the Product department, Sales and R&D departments, participating in the definition of product requirements. The Product Technician also contributes to the development of new solutions and technical adaptations, as well as product training and technical support for sales and customers.

**Responsibilities**:

- Assist the Product Owner in the elaboration of product functionality presentations.
- Participate in the UX/UI design of products.
- Collaborate with the Product Owner in maintaining the epics and stories in the product backlog.
- Prepare product demonstrations (assembly of equipment, preparation of presentations).
- Develop technical support materials (manuals, quick guides, diagrams of network topologies, etc.).
- Develop documentation for customer training on products.
- Prepare technical documentation for certification of the products developed.

**Technical and professional skills**:

- Technical training (computer engineering, telecommunications or similar)
- Cybersecurity training
- Network knowledge
- English advanced level
- Work orientation by objectives
- Proactivity
- Creativity
- Experience in technology consulting
- Experience in project writing, certifications, manuals, etc.
- Knowledge of graphic design (Figma, DrawIO, etc. )

**Benefits**:

- **Flexible working hours. **Our schedules are flexible and we believe in the responsibility and accountability of our people. The work day is decided by each employee, within the following limits of start time and availability in order to serve our global customers: Monday-Friday from 00h to 13.00h, must be reachable and available to the company while performing duties. Each employee may decide the rest of the day based on their needs. We have heavy work days on Fridays.
- **Work from home office. **Employees will have the right to work without going to the office, except when there are meetings arranged with the rest of the work team or when summoned to do so (team parties, customer events, quarterly reviews, etc.). These will be fixed as far in advance as possible.
- **Engineering** courses and continuing education
- Collaborative and fun work environment with good relationships between peers and the opportunity to continually grow and learn as the company expands.
- As a Spanish citizen, 23 days of holidays +** **additional holidays (Gipuzkoa holidays + 24th and 31st December)

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