Service Manager
hace 1 mes
¿Te encanta la tecnología y trabajar con equipos Agile multidisciplinares en un ambiente altamente tecnológico? Si te consideras una persona con buenas capacidades comunicativas y organizativas, lo que viene a continuación te va a interesar.
**Te estamos buscando**:
- Si tienes estudios relacionados con desarrollo software o conocimientos en gestión de proyectos.
- Si has trabajado al menos 3 años en el sector IT.
- Si te motivan los retos y proponer mejoras.
- Si te gusta formar equipo y tener un trato directo con compañeros.
**Tus funciones principales**:
- Realizar seguimientos para garantizar la calidad y el cumplimiento de los proyectos mediante indicadores de servicios (KPIs).
- Clarificar y organizar los diferentes requisitos de los proyectos.
- Identificar problemas y oportunidades de mejora.
- Tomar decisiones operativas que favorezcan el avance de los proyectos y establecer prioridades.
- Definir objetivos y modelos de trabajo.
- Mantener una dinámica de trabajo fluida con los departamentos implicados.
- Control de costes y negociación de tarifas.
**Si has llegado hasta aquí, lo siguiente es para ti**:
- Contrato indefinido desde el primer momento. Queremos que, si vienes a trabajar con nosotros, sea para que te quedes, ya que nuestros proyectos son a largo plazo, por lo que necesitamos gente comprometida (y, sobre todo, contenta y motivada).
- Salario entre 23k y 35k, dependiendo de la experiência.
- Conciliación, entendemos la importancia de compaginar tu vida laboral, con la familiar y/o personal.
**¿Cómo será el proceso de selección?**
- Nos pondremos en contacto desde el área de Talent para hablar de tus preferencias, aspiraciones y tu experiência en el sector.
- Coordinaríamos una entrevista con personas involucradas en el proyecto para ofrecerte un mayor conocimiento sobre el mismo.
- Cuando te incorpores, tendrás un onboarding diseñado a tu medida y plan de seguimiento en tus primeros meses.
**Conocimientos clave para el puesto**:
- Jira y Confluence.
- Conocimientos de estándares ITIL, COBIT e ISO 2000.
- Experiência trabajando con metodologías ágiles.
- Scrum
**Valoramos mucho**:
- Conocimientos en programación y scripting (Groovy, Python, etc.).
- SQL/MongoDB.
- Control de versiones (Git).
- Una buena capacidad organizativa.
- Iniciativa para la mejora continua de procesos.
- Tener una buena visión global del entorno.
- Experiência previa en e-commerce.
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