Service Agent with SQL
hace 2 meses
ForceManager è il CRM di vendite per team che sono costantemente in movimento: lavorano con le vendite ibride e riportano le loro attività di vendita in mobilità, in ufficio o a casa.
Il successo di ForceManager sta nel fatto che semplifica notevolmente la vita dei responsabili di vendita e dei commerciali. È intuitivo e facile da usare, integra un servizio di geo localizzazione, l'intelligenza artificiale e alti tassi di adozione da parte degli utenti.
La nostra sede centrale è a Barcellona, in Spagna, ma il nostro team è internazionale e lavoriamo da remoto. Con oltre 90 dipendenti, possiamo dire con orgoglio di avere più di 1500 clienti in tutto il mondo.
**Le sue funzioni saranno**:
Risolvere ticket complessi per clienti esterni.
Controllo dell'impatto dell'importazione e dell'esportazione di report e dati: controllo degli utenti, controllo dei permessi, ecc.
Revisione dei processi.
Controllo degli errori.
Controllo qualità.
Documentazione dei processi.
**Cosa cerchiamo**:
- 1-2 anni di esperienza precedente nel servizio clienti, con una mentalità incentrata sul cliente e la capacità di generare alti livelli di soddisfazione del cliente.
- 1-2 anni di esperienza professionale con _SQL server_ o simili.
- Capacità di analizzare problemi complessi e di spiegarli in modo chiaro e semplice.
- Comunicazione scritta e orale articolata e concisa
- Attenzione ai dettagli e capacità di lavorare in un ambiente dal ritmo serrato.
- Sarà presa in considerazione positivamente una precedente esperienza professionale con _Crystal Reports_.
- Una precedente esperienza di lavoro con _Zendesk_ o piattaforme simili sarà altamente vantaggiosa.
- Fluente in spagnolo, inglese e italiano.
- Idoneità a lavorare in Spagna
**Offriamo**:
- Lavoro da qualsiasi luogo Politica di lavoro in remoto.
- Contratto a tempo indeterminato (Spanish Labor) e un'interessante carriera professionale basata sulla vostra esperienza professionale e sul vostro potenziale.
- Ambiente incentrato sulle persone e sugli utenti. #Ourusersarefirst
- Compensazione per il lavoro a distanza
- Venerdì pomeriggio libero
- 23 giorni di ferie all'anno + giorni di ferie nazionali flessibili
- Bonus Palestra
- ForceManager copre il 100% dell'assicurazione sanitaria privata
- Lezioni settimanali d'inglese
- Programmi di referral per dipendenti e clienti.
- Corsi di formazione online mensili, colloqui speciali e dopolavoro divertenti
- Possibilità di far parte di una cultura in cui lo scambio d'idee e le iniziative individuali sono altamente incoraggiate. #_WeareONEteam _
- Un piacevole ambiente internazionale. Amiamo riunirci nelle nostre feste estive e natalizie _#Wehavefuntoghether_
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