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Intern Collections
hace 3 semanas
-We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us.
**The Team**:
Reporting to the Billing and Collections Manager in this function you will play an important role in the overall success and health of customer’s portfolio, as part of a global finance team in a fast-paced high impact environment.
**The Role**:
You will be responsible to establish contact with low value past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company. You will collaborate with billing, accounts receivable, and various other internal departments to achieved common goals. A high degree of independent judgement is required to evaluate unique situations to determine account handling and resolution.
**The work you’ll do**:
- Focus on customer experience to reduce delay on payments and achieve higher customer satisfaction rates.
- Monitor low value accounts daily, contacting clients and discussing their overdue payments, taking actions to encourage timely payments.
- Disputes management and resolution of issues in cooperation with sales, billing team and other stakeholders.
- Investigate historical data for debts and invoices.
- Collaborate with accounting operations to process payments and refunds.
**The qualifications you need**:
- Student of business administration/economics or of a comparable program
- Think analytically, work in a structured manner and quickly comprehend new topics and interrelationships
- Possess some understanding of accounting and finance language
- Characterized by good communicational skills and enjoy interacting with potential customers
- Have good knowledge of Excel and MS Office
**What Celonis can offer you**:
- The unique opportunity to work within a new category of technology, Execution Management
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (stock options, retirement plan, generous time off, family leave from day one, and more)
- Mental well-being support (mindfulness tools such as Headspace, virtual events, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
**About Us**
Celonis reveals and fixes inefficiencies businesses can’t see, enabling them to perform at levels they never thought possible. Powered by its market-leading process mining core, the Celonis Execution Management System provides a full set of platform capabilities for business executives and users to eliminate billions in corporate inefficiencies, provide better customer experience and reduce carbon emissions. Celonis has thousands of implementations with global customers and is headquartered in Munich, Germany and New York City, USA with more than 23 offices worldwide.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations.
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