Managed Services Engineer
hace 1 mes
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
**Want to be a part of our team?**
The MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) focuses on first line support for standard and low complexity incidents and service requests.
Radford reference:
**Working at NTT**
The Managed Services Engineer (L1) is responsible for providing a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.
This position is located on our customer’s premises and consists in monitoring of infrastructure and telecommunications in accordance with SLAs and underlying service expectation set out between us and our customer.
**What do we expect from you?**
- Engineering studies with complementary training in network and security environments.
- Minimum networking knowledge similar to the CCNA Certification.
- Mandatory: High level spoken and written in **English, French, German and Spanish** to develop and work daily in teams in an international team. Spanish and English are mandatory.
- Availability to work shifts 24/7 onsite.
**What will be your mission?**
**General**
- Take up phone calls
- Call up remote and local teams for on-site interventions
**Incident Management**
- Handle incidents in accordance with SLAs
- Follow up and resolve L1/L2 user incidents in accordance with SLAs
- Escalate complex incidents to L2/L3 teams
**Network and Security Infrastructure Monitoring**
- Proactively acknowledge alarms using monitoring tools (**Spectrum / Centreon / Akips / Splunk )**:
- Send major outage alerts to our stakeholders as well as IT teams
- Follow up and resolve incidents with external providers
- Acknowledge security alerts and perform underlying corrective actions
**Service Continuous Improvement**
- Participate in the team’s continuous improvement around technical and functional processes as well as help improve customer’s satisfaction
- Communicate and collaborate closely with the teams, help and support your colleagues.
**And it would also be fantastic**:
- Illusion to work in an international environment.
- Ability to identify and propose technical improvements.
- Sense of responsibility.
- Ability to prioritize and have good time management skills.
- Excellent skills in dealing with customers and users.
- That you have a high degree of empathy.
- Sense of anticipation and proactivity.
**What can you expect from us?**
- You will be part of a developing and growing company, where technology and innovation come together through the people who make it up.
- You will share projects with gurus of the most cutting-edge technologies, what is better than learning and sharing knowledge with the best?
- If you are already certified, better than best to put into play everything you have learned. If you are not, we invite you to do it from the moment you join the company and the limit is set by you.
- You will enjoy a great work environment.
**What will make you a good fit for the role?**
**A career at NTT means**:
- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different persp
Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Managed Services Engineer
hace 1 mes
Madrid, España The Nippon Telegraph And Telephone Corporation (Ntt) A tiempo completo.Want to be a part of our team?The Managed Services Cross Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross...
-
Managed Services Engineer
hace 5 días
Madrid, Madrid, España The Nippon Telegraph And Telephone Corporation (Ntt) A tiempo completoWant to be a part of our team?The Managed Services Cross Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross...
-
Managed Services Engineer
hace 2 días
Madrid, España Ntt A tiempo completo.Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Managed...
-
Managed Services Engineer
hace 6 días
Madrid, España NTT A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Security-Managed Services Engineer
hace 4 semanas
Madrid, España Dimension Data A tiempo completo.NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Security-Managed Services Engineer
hace 24 horas
Madrid, España The Nippon Telegraph And Telephone Corporation (Ntt) A tiempo completo.Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Security...
-
Security-Managed Services Engineer
hace 5 días
Madrid, Madrid, España Dimension Data A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Managed Services Engineer
hace 5 días
Madrid, Madrid, España NTT A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Managed Services Engineer
hace 2 semanas
Madrid, España NTT Ltd. A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Managed Services Engineer
hace 5 días
Madrid, Madrid, España Knewin A tiempo completoWant to be a part of our team? The Networking Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary...
-
Managed Services Engineer
hace 5 días
Madrid, Madrid, España NTT Ltd. A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Managed Services Engineer
hace 5 días
Madrid, Madrid, España NTT Ltd. A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Managed Services Engineer L1
hace 4 semanas
Madrid, España NTT Ltd. A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Managed Services Engineer
hace 5 días
Madrid, España NTT Ltd. A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Managed File Transfer Engineer
hace 2 horas
Madrid, España Source Technology A tiempo completoManaged File Transfer Engineer Contract: 12 months Location: Madrid (40% on site) Rate: Market rate depending on experience Are you a Managed File Transfer Engineer looking for the next step in your career? We're seeking a dynamic professional to join a leading financial services organisation in Madrid. **Role Responsibilities**: - Lead sub tasks in several...
-
Managed Services Intern
hace 2 semanas
Madrid, España Equinix A tiempo completoManaged Services Intern Equinix Managed Services Spain forma parte de Equinix Inc., una empresa multinacional estadounidense con sede en Redwood City, California, líder mundial en interconexión y centros de datos, con clientes como Netflix, Zoom, Vueling Airlines, etc ¿Qué te ofrecemos? - Prácticas a jornada completa, remuneradas - Incorporación a un...
-
Security-Managed Services Engineer
hace 5 días
Madrid, Madrid, España NTT A tiempo completoJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
-
Managed Services Intern
hace 5 días
Madrid, Madrid, España Equinix A tiempo completoManaged Services Intern Equinix Managed Services Spain forma parte de Equinix Inc., una empresa multinacional estadounidense con sede en Redwood City, California, líder mundial en interconexión y centros de datos, con clientes como Netflix, Zoom, Vueling Airlines, etc¿Qué te ofrecemos? Prácticas a jornada completa, remuneradas Incorporación a un equipo...
-
Modern Workplace Managed Services Solution
hace 4 semanas
Madrid, España Avanade A tiempo completoPlease note, this role can be based anywhere in the European Union, including the UK. There is one in every group - the person who dreams big and has the motivation to bring their ideas to life, even as others opt to play it safe. Are you that person? The one who isn’t afraid to break the mould and who gets passionate about the power of digital to...
-
Managed File Transfer Engineer
hace 2 meses
Madrid, España Source Technology A tiempo completoFor our customer, a major financial services organisation based in Madrid we require a Managed File Transfer Engineer for a 12 month FREELANCE contract The Engineer will have to be onsite in Madrid 2-3 days a week (central madrid) Tasks - Lead sub tasks in several file transfer projects - Use your interpersonal skills to work very closely with engineers and...
