Senior Operations Manager

hace 2 semanas

Madrid, España Uber A tiempo completo

**About the Role**

Uber Eats is looking for a Senior Operations Manager in Spain for its Central team to help manage the supply growth of Uber Eats.

The Central Operations team is scaling the most impactful projects across Spain. The team's unique focus on the entire country allows us to dream big and drive outsized change in areas like marketplace dynamics, supply growth or restaurant engagement. Within Central Ops, our
**Courier Operations team** is focused on optimizing courier growth, experience, and engagement to support Uber Eats’ growth in Spain. This role calls for a combination of deep operational know-how, analytical skills, and project/partner management.

**What you’ll do**
- Proactively scope and lead multiple projects to help grow our supply in Spain to fuel Uber’s demand growth in Spain
- Develop strategies and create processes and tools to measure and improve the operational performance of couriers (reliability, timeliness, quality, safety, cost )
- Define critical metrics and develop dashboards to track our delivery performance in Spain; report findings to senior leadership to define long-term strategy and decision-making
- Collaborate and work cross-functionally with other operations teams as well as Product, Finance, Legal and Support to ensure insights inform broader critical initiatives

**Basic Qualifications**
- 5+ years of operational and analytical experience in Operations, Tech or Finance/Consulting
- Experience with quantitative data analysis, deep measurable insights, and modelling
- Self-starter with an analytical orientation; compassionate and leans in and embraces rolling up your sleeves with your team; skilled at balancing between short-term needs and long-term investments; flourishes with change and comfortable with ambiguity
- Bias toward action and constant push for clarity and execution
- Bachelor's degree (preferably in business, economics, math, engineering or other related field)
- Fluent in English and Spanish since you will be interacting with team members in Spain, but also with people from across the globe

**Bonus points**
- Exceptional Excel / data management skills; SQL proficiency is strongly preferred
- Adaptability and autonomy - you are adept at balancing priorities and projects in a continuously moving environment
- Collected and calm under pressure - you have superb organizational and interpersonal skills, integrity, and great follow-through on tasks, and operate well under pressure and tight timeframes

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

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