Technical Support Analyst

hace 4 semanas

Madrid, España Moody's A tiempo completo

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

**Objective**: Provide technical services to internal customers by identifying, prioritizing, and confirming the resolution of reported problems within specified service level agreements. Ensuring that the company's TSG values are shown in all daily activities to meet business needs.

**Functional Responsibilities: Specific responsibilities for this position include**:

- Facilitating problem-solving and collaboration
- Providing technical support in a Windows 10 environment & O365
- Configuring, installing, supporting, troubleshooting, and repairing client workstations, printers, mobile devices, audio, video, and office equipment.
- Recognizing problem areas, developing pro-active solutions and complying with IT operational performance metrics and Service Level Agreements.

**Scope/Supervision and Interaction**:
Role exposed to heavy customer interaction. Frequently interacts with supervisors and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.

**Qualifications**:
Associate degree in a related field or equivalent experience.
- 0-2 years of experience in desktop support or a related field.
- Knowledgeable with Windows and Mac operating systems.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.

**The key competencies for this position include**:

- A basic understanding of overall IT operations.
- Must be perceived as a team player and a positive contributor by his/her peers.
- Theory or hands-on knowledge of computer and peripheral hardware replacement and repair
- The ability to complete all tasks and projects in a timely manner.
- The ability to complete assigned work effectively and efficiently within the established SLA time period. (i.e., incidents, tasks, and other workflows.)
- The ability to conduct themselves maturely and professionally towards users and co-workers (accountability, use of good judgment, providing proper follow-up)
- Known as a motivated team player.
- Working knowledge of Microsoft Windows 10.
- Working knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, OneDrive, and Outlook).
- Familiarity with Windows installer and desktop management suites such as SCCM\Intune\Auto Pilot
- Knowledge of mobile technology, including Android and iOS
- Basic knowledge of enterprise-level networking and troubleshooting.
- Might be required to work after hours and on weekends to assist with BAU, MOPs and outages.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

  • Technical Analyst 1-support

    hace 3 semanas

    Madrid, España Oracle A tiempo completo

    Technical Analyst 1-Support-22000D71 **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD): - The position requires working on shifts 365x7x24. -...

  • Technical Analyst 1-support

    hace 7 días

    Madrid, Madrid, España Oracle A tiempo completo

    Technical Analyst 1-Support-22000D71Applicants are required to read, write, and speak the following languages: English, SpanishPreferred QualificationsThis posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD):The position requires working on shifts 365x7x2It's mandatory to speak...

  • Software Technical Support Analyst

    hace 3 semanas

    Madrid, España Hexagon PPM A tiempo completo

    Responsibilities Hexagon’s Asset Lifecycle Intelligence division(Hexagon) is looking for a Software Technical Support Analyst to join our team in Spain. If you are interested in taking your next professional challenge in a great multicultural environment, then look at the following opportunity! The Software Technical Support Analyst will provide...

  • Technical Application Support Analyst

    hace 2 meses

    Madrid, España Hexagon PPM A tiempo completo

    Responsibilities Hexagon’s Asset Lifecycle Intelligence division(Hexagon) is looking for a Software Technical Support Analyst to join our team in Spain. If you are interested in taking your next professional challenge in a great multicultural environment, then look at the following opportunity! The Software Technical Support Analyst will provide...

  • Technical Support Engineer

    hace 7 días

    Madrid, Madrid, España Technical Concept Gmbh A tiempo completo

    Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...

  • Technical Business Analyst

    hace 3 semanas

    Madrid, España Sentinel A tiempo completo

    Technical Business Analyst 6 month contract (extensions likely) Spain/Portugal We are supporting a superb international client, looking for a Technical Business Analyst, for a 6 month contract with high extensions chances. **Skills needed;** - Lead and manage regular backlog refinement sessions, ensuring the sessions lead to a backlog with defined, agreed...

  • Technical Support Engineer

    hace 1 semana

    Madrid, España Technical Concept Gmbh A tiempo completo

    .Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...

  • Technical Business Analyst

    hace 7 días

    Madrid, Madrid, España Sentinel A tiempo completo

    Technical Business Analyst 6 month contract (extensions likely) Spain/PortugalWe are supporting a superb international client, looking for a Technical Business Analyst, for a 6 month contract with high extensions chances.Skills needed; Lead and manage regular backlog refinement sessions, ensuring the sessions lead to a backlog with defined, agreed and...

  • Technical Analyst

    hace 7 días

    Madrid, Madrid, España Vass Latam A tiempo completo

    Are youa Technical Analyst? If you are looking fora great team with a high technical level, where proactivity and the desire to do different things are valued, THIS IS YOUR PLACEWe are leaders in digital solutions with 26 locations on 4 continents and a team of more than 4,900 people, we support large companies in their digital transformation process,...

  • Technical Support Analyst

    hace 2 semanas

    Madrid, España Cendyn A tiempo completo

    Job Purpose: This role is a bilingual position (Spanish/English) and is crucial to high customer satisfaction among Cendyn clients. The Analyst works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise. Our Support structure has a strong reliance on training and knowledge sharing. As an Analyst...

  • Technical Analyst

    hace 4 semanas

    Madrid, España Vass Latam A tiempo completo

    Are youa Technical Analyst? If you are looking fora great team with a high technical level, where proactivity and the desire to do different things are valued, THIS IS YOUR PLACE!We are leaders in digital solutions with 26 locations on 4 continents and a team of more than 4,900 people, we support large companies in their digital transformation process,...

  • Technical Analyst

    hace 3 semanas

    Madrid, España Vass Latam A tiempo completo

    Are youa Technical Analyst? If you are looking fora great team with a high technical level, where proactivity and the desire to do different things are valued, THIS IS YOUR PLACE!We are leaders in digital solutions with 26 locations on 4 continents and a team of more than 4,900 people, we support large companies in their digital transformation process,...

  • Technical Analyst

    hace 7 días

    Madrid, Madrid, España Vass Latam A tiempo completo

    Are youaTechnical Analyst?If you are looking fora great team with a high technical level, where proactivity and the desire to do different things are valued, THIS IS YOUR PLACEWe are leaders in digital solutions with 26 locations on 4 continents and a team of more than 4,900 people, we support large companies in their digital transformation process,...

  • Technical Analyst

    hace 4 semanas

    Madrid, España Vass Latam A tiempo completo

    Are youaTechnical Analyst?If you are looking fora great team with a high technical level, where proactivity and the desire to do different things are valued, THIS IS YOUR PLACE!We are leaders in digital solutions with 26 locations on 4 continents and a team of more than 4,900 people, we support large companies in their digital transformation process,...

  • Technical Analyst

    hace 3 semanas

    Madrid, España Vass Latam A tiempo completo

    Are youaTechnical Analyst?If you are looking fora great team with a high technical level, where proactivity and the desire to do different things are valued, THIS IS YOUR PLACE!We are leaders in digital solutions with 26 locations on 4 continents and a team of more than 4,900 people, we support large companies in their digital transformation process,...

  • Mis Support Analyst I

    hace 1 semana

    Madrid, España AP Wireless A tiempo completo

    **Job Summary**: The MIS Support Analyst is responsible for providing technical support and assistance to users of the company's Management Information Systems (MIS). This role involves managing the day-to-day operations of the MIS, ensuring its optimal performance, and addressing any issues or concerns raised by its users. This role includes...

  • Technical Analyst

    hace 3 semanas

    Madrid, España Vass A tiempo completo

    Are you a Technical Analyst? If you are looking for a great team with a high technical level, where proactivity and the desire to do different things are valued,  THIS IS YOUR PLACE! We are leaders in digital solutions with 26 locations on 4 continents and a team of more than 4,900 people, we support large companies in their digital transformation...

  • Technical Analyst

    hace 3 semanas

    Madrid, España Vass A tiempo completo

    Are you a Technical Analyst? If you are looking for a great team with a high technical level, where proactivity and the desire to do different things are valued,  THIS IS YOUR PLACE! We are leaders in digital solutions with 26 locations on 4 continents and a team of more than 4,900 people, we support large companies in their digital transformation...

  • Technical Operations Analyst

    hace 3 semanas

    Madrid, España Divilo A tiempo completo

    We are a Fintech reinventing the financial market through technology, based on three pillars: immediacy, efficiency, and price. Divilo is a payment entity. Divilo offers a 360º solution in payments, acquiring, and accounting tools to companies and freelancers with the most advanced technology solutions. The challenge ahead is remarkably interesting,...

  • Technical Analyst

    hace 2 meses

    Madrid, España NextEnergy Group A tiempo completo

    **THE ROLE** The Resource will support Starlight's technical team in the management, set-up, coordination and technical supervision of the projects being developed, with the aim of (i) ensuring that each project is developed in accordance with the best practices and applicable regulations; (ii) supporting the technical team in acquiring relevant knowledge...