IT Operations Manager
hace 3 semanas
Our client, a leading global IT service provider, is recruiting an ** IT Operations Manager ** to join their pro ject in ** Spain.**
**Position Title**:
**IT Operations Manager**
**Position Type**:
- Employment**Start Date**:
- ASAP**Location**:
- Getafe, Spain**Contact**:
- Davor Molnar | +49 (0) 89 23 88 98 63**Responsibilities**:
- Support Clients Industrial network, Private Network 4G 5G, WiFi for day-to-day Operations,- Coordinate the Incidents arising in Client’s main Industrial Network (Production Factory premises),- Coordinate different stakeholders required for the Resolution of the ongoing Incidents and speed up the Recovery process by bringing all stakeholders on a common platform/Call. Engage Experts /3rd Line as required for Resolution,- Update Client Management about the status and ongoing Activities,- Consolidate the documentation, create user guides, incidents management,- Support and management of Client’s IoT solutions (Process, Documentation, KPI’s reports),- Provisioning & delivery of 4G SIM cards for Private Network, liaise with Vendors for same,- Handle Performance issues faced by Industry Employees of Client as e.g. Authentication failure of mobile devices, attach issues etc. investigation- Be on the floor of the Industrial site, to take note of the issues present on the plant and verification with persons from different departments and collate Test results,- WiFi network verification as End User, feedback the Network availability and Performance with - WiFi Vendor, as required,- Develop the run & maintenance model of an IoT solution (process, documentation).
**Experience required**:
- Minimum 12 years of Mobile Network and IT Operations and deployment exposure,- Should have knowledge of 4G and 5G and Cloud technologies,- Good to have understanding of Private Network services and traffic flow between various domains and in a multiple vendor scenario,- Should have Design, NOC Integration/Traffic migration experience of Core network technologies,- Hands on proficiency in the I&C, configuration, AT for network elements of Ericsson,- Should have experience of analyzing network deployment issues and suggesting various remedial actions,- Interfacing with customer and customer management skills.
**Skills**:
- Process Document Updates and storing in Share drives,- IP knowledge of Processes and Configuration change process,- Vendor and 3rd Party Partner’s coordination,- Creation of Industrial services documents updates and upload to the Google Site,-
- Consultancy/help on how to Support to Industrial Factory Floor customers for flows checking for a check of the WiFi quality,- Interfacing with customer and customer management skills,- Proactive analysis,- Fluent in English (Spanish would be a plus),- Team supervision.
- For more details contact:- Quoting reference:
- ES_MGDM_IT-OM13793- Or call
- **_ Davor_**
*** on:
- +49 (0) 89 23 88 98 63- View our latest jobs:- Follow us on twitter:
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