Noc Operator

**Responsibilities**
- Ensures correct and timely execution of applicable processes:

- Managing evacuations (digital)
- Escalating issues
- Keeping track of issues in ticketing
- Sending out notifications
- Responding to incoming tickets / alarms and sending out work notifications
- Managing all work in a correct and timely manner based on process and procedures:

- Managing ticketing
- Managing daily reports
- Making daily rounds
- Shift transfer handover
- Weekly / monthly alarm lists compilation
- Updating the NOC Lead of performed work and any noteworthy queries
- Reporting all incidents in accordance with procedures and guidelines
- Working effectively and efficiently with others within the organization
- Supports the business in the delivery of data centre services including colocation, telecommunications services, and deployment of additional services to customers and internal business systems.
- Provides incident management capabilities, liaising with site teams, customers, and internal stakeholders during an incident as defined by SLA's
- Provides change oversight and governance for changes at both manned and unmanned sites.
- Acts as a technical and operational contact for data centre customers, vendors, and carriers as it relates to colocation and related Colo products and services.
- Supports offsite points-of-presence at remote locations and aids in operations, administration, and maintenance of infrastructure, network equipment, and tasks related to the delivery and support of colocation services.
- Participates in on-call and occasional after-hours work responsibilities.
- Coordinate security/facility incidents and escalate if necessary.
- Undertakes security activities including but not limited to:

- Monitoring CCTV and access control
- Event Handling
- Pre-qualification of access to site
- Access to site
- On-site management
- Exit from site
- In line with health and safety requirements, Coordinates and oversees access to and work within the facility with third-party contractors, vendors, and carriers related to structured cabling installation, circuit delivery and equipment installations in IT and telecommunications rooms and customer space.
- Handle calls to all European AE support numbers out of hours, dealing with customer queries and raising tickets for the Customer Service Desk to action during working hours as required.
- Any other activities reasonably expected of a NOC function.

**Requirements**:

- Good command of English, verbal + written. Other European languages preferred (German, French, Italian)
- Technical background or degree preferred, and or relevant experience with helpdesk or ticketing systems
- Ability to work with computers (Microsoft office)
- Good administrative skills (reporting, documenting, and following up on queries)

If your professional growth and compensation trajectory are restricted in any way, consider
- Stepping into a role with a nationally recognized leader in the Mission Critical market
- Working with an employer who maintains a corporate philosophy to hire only our nation's best
- Who invests in and are unilaterally committed to continuing the enrichment of their employees

If you have what it takes to work in a dynamic, fast-paced environment we welcome the opportunity to provide more detail and explore your current situation and interests.
- Military experience is preferred._