Head of Business Operations

hace 4 días

Madrid, España Vodafone A tiempo completo

We invite you to join Vodafone to build a future together, in a position where you can learn new things every day and thrive.

**Role Purpose**:The Head of Business Operations is responsible for the effective planning, developing and delivering of activities that improve the business performance of and within Vodafone, including business process re-engineering and cross-functional project co-ordination. The Head of Business Operations focusses upon the management of a team of Business/Process Improvement professionals who ensure that the organisation has the appropriate methodology, tools and processes to perform in an optimum way. Analysing the performance and trends, through KPI analysis and reporting, whilst conducting various qualitative reviews to provide continuous improvement programmes and deliver demonstrable and quantifiable benefits. Typically reports to the Head of Business/Process Improvement.

**As a Head of Business Operations you´ll be in charge of the following responsibilities**:

- Influences strategic decisions within the Business Improvement function, supporting senior leaders in the delivery of high profile business change/transformation programmes;
- Leads and manages a team of Business/Process Improvement professionals, who deliver activities for process redesign/automation, operating model redesign and implementation, strategy deployment, methodology creation and roll out or other such initiatives;
- Builds solid relations and works closely with internal stakeholders (including Business Managers) to proactively identify opportunities for improvement, providing insight, recommendations and closed loop feedback reporting;
- Shares responsibility and drives the teams performance, with the aim of driving efficiencies and reducing waste across the business;
- Shares responsibility for embedding tools and techniques for continuous improvement across the wider community as and when required;
- Shares responsibility for researching best business practices within and outside the organization to establish benchmark data and determine how new technologies can support reengineering business processes;
- Supports internal negotiations at a senior level, and Helps promote culture change by training, coaching and sharing best practices in structured problem solving, process improvement, process management and operational routines;
- May have accountability for budget in area.

**What do you bring?**
- University Degree, preferably in Engineering (Telecommunications,...)
- Fluent in written and spoken English, preferably C1 level according to CEFR..
- Customer orientation
- Communication and negotiation skills
- Ability of influence
- Ability in project management

Vantage Towers is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences. We are proud to offer equal opportunities regardless of race, nationality, cultural origin, sex, age, marital status, sexual orientation, gender identity, disability and religious or political beliefs.

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