OTC Disputes Executive

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:
This role is responsible for Order to Cash activities (Collections, Billing, Backoffice) with our clients in LATAM. The main targets are Risk Control, Cash & DSO improvement.Interacting with main Internal (Stakeholders) & External clients.

Key responsibilities
- To check and solve litigation cases from clients with any requirement regarding incidences on invoicing.
- To solve incidences on the reconciliation of the accounts.
- Access in the Atlas system and manage bookings amending them according to the procedures established in the Department.
- Provide information and support to Front office Global Credit & Collections Department.
- Access in the SAP system to consult the accounts payable and receivable.
- Degree in Business Administration / Economics / Tourism.
- High level of Spanish and English (other languages will be a plus).
- Knowledge of Excel.
- Knowledge in Atlas / SAP.
- Strongly customer focused with an outstanding capacity to resolve problems.
- Knowledge experience in customer service, booking agent or experience in the Travel Industry.
- Ability to prioritize tasks.
- Hardworking.- Accountabilities:

- Collection Activities.
- Posting, Clearing & Reconciliations.
- Support LATAM Sales team.
- Risk control & DSO improve.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.