Associate Manager, Customer Supply Chain

hace 3 meses

Madrid, España SC Johnson A tiempo completo

ASSOCIATE MANAGER CUSTOMER SUPPLY CHAIN - IBERIA
- Location: Madrid Spain
- Function: Customer Supply Chain, Western Group

**Overview**:
**About the role**

The CSC Associate Manager is the Primary liaison between our customers and SCJ Product Supply functions in relation to supply chain opportunities. Overall, the expected results are to implement sustainable, cost effective, supply chain processes while ensuring our customers' compliance with SCJ's Customer Operations Metrics. This role is primarily focused on the supply chain that is shared between SCJ and its customers, setting up optimal order to cash processes and reverse logistics optimization.

In addition to this you will own & lead the Supply Chain Customer Collaboration agenda with customers and partner with Sales, Demand Planning, Customer Fulfillment and Logistics to execute against strategic customer development opportunities.

The role is responsible for supporting joint forecasting (Promo, NPD, Displays), both internally and with customers as well as develop and deploy analysis and scorecards for communication to the customer and key cross-functional areas to improve supply chain compliance and effectiveness.

**About the Team/Department**

You will execute best route to market and cost-to serve supply chain processes for SCJ and our customers while acting as the escalation point of contact in day-to-day business with each assigned customer related to Supply Chain efficiency

**Responsibilities**:

- Own & lead the Supply Chain Customer Collaboration agenda with customers and partner with Sales, Demand Planning, Customer Fulfillment and Logistics to execute against strategic customer development opportunities.
- Execute best route to market and cost-to serve supply chain processes for SCJ and our customers while acting as the escalation point of contact in day-to-day business with each assigned customer related to Supply Chain efficiency.
- Develop and agree supply chain joint business plans (JBPs) in line with SCJ & customer strategy to create value and reduce cost. This includes active work to reduce Customer Penalties and partnering with commercial to seek best Service & Costs metrics for the Customer Contracts.
- Support joint forecasting (Promo, NPD, Displays), both internally and with customers as well as develop analysis and scorecards for communication to the customer and key cross-functional areas to improve service, cost, and effectiveness.

**Experience you’ll bring**:

- Advanced skills in Excel required, SAP would be an advantage and ability to learn and utilize customer systems and data
- Demonstrated analytical thinker, skilled in problem solving and project management, assertive yet collaborative and team-oriented leadership style being able to influence at all levels
- Min. 5 years’ experience in a Supply Chain and/or Customer Collaboration role
- University Degree in Engineering, Supply Chain Management or Business Administration required
- Travel and/or working regularly from Customers’ offices required

**Behaviors you’ll need**:

- Excellent verbal and written communication skills in Spanish and English
- Proven experience in Collaborative Supply Chain related fields including customer meeting.
- Proactive, decisive, goal and results oriented, able to manage priorities and remove barriers
- Passion for Customer Service and Joint Value Creation as well as cost to serve optimization mindset
- This role is available for relocation

**What’s in it for you?**

At the SC Johnson office in Madrid, Spain, you will find our Customer Marketing and Sales essential operations. As of April 2021, our office is in a fully consolidated business area in Via Norte (Las Tablas). The business Park is configured by five office buildings, with the latest features around a large green area and a very wide offer of services, nursery, restaurants, take away shops, wellness area as well as a large space of urban gardens and vegetable garden. There is onsite bicycle parking and an innovative ecological washing center for cars. At SCJ Spain, team members can enjoy a Shuttle free to and from the office to Plaza de Castilla where you have access to casual and fine dining restaurants, entertainment, buses and the underground to go downtown to visit the historical city. We can offer you a competitive salary and profit share. We care about the well-being of our people and you will access to different benefits in SCJ.

**About us**:
SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid®, Glade®, Kiwi®, OFF®, Windex®, Ziploc® and more, in virtually every country. Through these household names, we are making a positive difference to the world around us. But we only succeed with the combined vitality and strength of our 13,000 people who we truly value and support in their pursuit of individual and shar

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