Global Head of Operations

hace 2 días


Madrid, España Headcount limited A tiempo completo

Location- Madrid- Job Type- Permanent- Salary- Reference
33364 A world-leading company within the travel technology industry is seeking an insightful and experienced Global Head of Operations to work within their Madrid office.

**extensive**
**prior experience of operations as well as an independent and knowledgeable approach towards structuring operations.**

What you will do:

- Evolve and structure operations
- Lead the Client Care team with a focus on customer loyalty and customer satisfaction.
- Define quality standards for the product and services
- Manage incidents, crisis, and escalation
- Manage and control the transaction flows end-to-end
- Client onboarding and KYC management
- Risk and transactional fraud management
- Manage the reporting system and coordinate overall integrity and timing
- Coordinate with external parties as well as key internal stakeholders
- Define optimal integration with related internal systems, apps and whatever other sources used for reports generation.
- Line manage team
- Ensure high levels of engagement and motivation
- Drive recruitment for appropriate levels of skills, expertise and attitude

Relevant prior experience:

- Identifying and contacting new prospective clients.
- Experience working within a Payments organisation
- Managing large operations teams and within large multinational organisations
- Experience managing and/or Supporting Risk and Treasury Function (incl. treasury accounting, FX, liquidity, cashflow and various financial instruments) is an additional advantage

You bring to the table:

- Strong understanding of the payments and travel industry (preferable)
- Ability to foresee business opportunities in the payments industry
- Think globally and can anticipate future industry and organization changes
- Create engagement toward results, work across boundaries, align organization for strategic implementations
- Fluent in English and Spanish

Competitive package + fantastic company culture

**Interested?** Contact Jasmin Morland



  • Madrid, Madrid, España Nsc Global A tiempo completo

    About Nsc GlobalNsc Global is a leading provider of network hardware solutions, serving customers globally with our expertise in logistics and supply chain management.We are committed to delivering exceptional customer experiences through our innovative approaches to logistics and supply chain management.Job DescriptionThis is an exciting opportunity for a...


  • Madrid, España Selina A tiempo completo

    **Job title** - Global Head of Finance Operations**Structure** - Global**Division > Department** - Operations > Global**Reporting to (Title)** - Chief Operations Officer**About Selina** **Who we are** - Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our...

  • Head Of Service

    hace 1 mes


    Madrid, España Head Of Department A tiempo completo

    Head of Service Position - 2:2 RotationStarting Mid-December for handover with the current HOS. Currently located in Spain, undergoing a short shipyard period.Very busy private boat with no concrete itinerary for 2025.The interior team runs without a Chief Stew, so we are looking for someone who is capable of running the service department and is confident...

  • Head of Operations

    hace 7 días


    Centro-Madrid, España Fundación IES Abroad Madrid A tiempo completo

    **Head of Operations, Madrid Center** **Reports to**:IES Abroad Madrid Center Director **Direct reports**:IES Abroad Madrid Center Director **Scope of Duties** The Head of Operations is responsible for working in close collaboration with the Center Director, the Assistant Director for Accounting and Finance, and the Assistant Director and Dean of Faculty...

  • Head of Operations

    hace 7 meses


    Madrid, España Experian A tiempo completo

    Descripción de la empresa **Discover the Unexpected** Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 30. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society....

  • Head Of Operations

    hace 7 días


    Madrid, España Revolut Ltd A tiempo completo

    .Head of Operations (Regulatory Compliance) About Revolut People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that.Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from...


  • Madrid, España Ericsson A tiempo completo

    **Join our Team**: **About Ericsson GNP and this opportunity**: Ericsson, through its Global Network Platform (GNP), aims to provide a top-tier wholesale aggregation platform for network APIs. GNP will develop, buy, and aggregate network APIs from hundreds of CSPs worldwide, and sell such APIs to all potential wholesale buyers, like CPaaS players, HCPs,...


  • Madrid, Madrid, España Axon Enterprise A tiempo completo

    Senior Leadership OpportunityWe are seeking a seasoned marketing leader to drive international marketing efforts, focusing on public safety and beyond. As Head of International Marketing, you will develop and implement marketing strategies, collaborate with corporate centers of excellence, and grow key markets. With a strong background in managing and...


  • Madrid, España Cube A tiempo completo

    Role: Head of Publishing Operations (Offshore)Location: Colombo, Sri LankaRecently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance. We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change...

  • Head Of Operations

    hace 7 meses


    Madrid, España National Museum Of Wildlife Art A tiempo completo

    BNPParibas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 12 business lines.BNP PARIBAS CARDIFBNP Paribas Cardif is a global insurer with a presence in more than 30 countries, 50 years of history and a central...

  • Head of Operations

    hace 2 meses


    Madrid, España Adroit People Ltd. A tiempo completo

    **JD for Head of Operations - Telecom Network** - **RESPONSIBILITIES**_ - Drive Level 1 and Level 2 Network Operations support functions spread across different locations. - Accountable for tracking SLA/KPIs and corrective action for meeting contractual obligations. - Participate and contribute in all Governance & Program Review meetings. - Manage...

  • Chief Of Staff

    hace 2 meses


    Madrid, España Recruitment Room A tiempo completo

    What we are looking for The team is seeking a highly skilled and experienced strategic advisor, thought partner, and operational leader to join as Chief of Staff to the Head of AI Operations. This pivotal role will be instrumental in guiding and managing our ambitious growth trajectory as the company scales rapidly. The Chief of Staff will play a critical...

  • Head Of Operations

    hace 5 días


    Madrid, España Revolut A tiempo completo

    .About RevolutPeople deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that.Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.As we continue our...


  • Madrid, España Cube A tiempo completo

    .Role: Head of Publishing Operations (Offshore)Location: Colombo, Sri Lanka Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance. We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change...


  • Madrid, España Cube A tiempo completo

    .Role: Head of Publishing Operations (Offshore) Location: Colombo, Sri Lanka Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance. We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and...


  • Madrid, España Scope Group A tiempo completo

    .We are looking for a Head of Group Operations to support our team in Frankfurt or Berlin. As Head of Group Operations, you will lead, coordinate, organise, and supervise Scope Group's operations in ways that ensure maximum productivity of all employees. This is an exciting opportunity for organizational strategists and project management experts with...

  • Chief Of Staff

    hace 1 mes


    Madrid, España Recruitment Room A tiempo completo

    What we are looking forThe team is seeking a highly skilled and experienced strategic advisor, thought partner, and operational leader to join as Chief of Staff to the Head of AI Operations. This pivotal role will be instrumental in guiding and managing our ambitious growth trajectory as the company scales rapidly. The Chief of Staff will play a critical...

  • Head Of Operations

    hace 1 mes


    Madrid, España Axionova Engineering Limited A tiempo completo

    Job Title Head of Operation Reports To: Executive Director Employment Type: Full-time About Axionova Engineering Limited At Axionova Engineering Limited, were not just building projects; were building futures. As a leader in civil engineering and structural solutions, were on a mission to create impactful, innovative, and sustainable designs for communities...

  • Head of IT Security

    hace 2 días


    Madrid, España HUB Talent A tiempo completo

    Para incorporación directa a la primera compañía líder mundial en soluciones innovadoras y sostenibles para el sector de la construcción seleccionamos un perfil de Head of IT Security reportando directamente a Global Head of Infrastructure and Operations y con visión internacional en su área de Global. Proyecto con amplia interacción en...

  • Chief Of Staff

    hace 5 horas


    Madrid, España Recruitment Room A tiempo completo

    What we are looking forThe team is seeking a highly skilled and experienced strategic advisor, thought partner, and operational leader to join as Chief of Staff to the Head of AI Operations. This pivotal role will be instrumental in guiding and managing our ambitious growth trajectory as the company scales rapidly. The Chief of Staff will play a critical...