Global Head of Operations
hace 2 días
Location- Madrid- Job Type- Permanent- Salary- Reference
33364 A world-leading company within the travel technology industry is seeking an insightful and experienced Global Head of Operations to work within their Madrid office.
**extensive**
**prior experience of operations as well as an independent and knowledgeable approach towards structuring operations.**
What you will do:
- Evolve and structure operations
- Lead the Client Care team with a focus on customer loyalty and customer satisfaction.
- Define quality standards for the product and services
- Manage incidents, crisis, and escalation
- Manage and control the transaction flows end-to-end
- Client onboarding and KYC management
- Risk and transactional fraud management
- Manage the reporting system and coordinate overall integrity and timing
- Coordinate with external parties as well as key internal stakeholders
- Define optimal integration with related internal systems, apps and whatever other sources used for reports generation.
- Line manage team
- Ensure high levels of engagement and motivation
- Drive recruitment for appropriate levels of skills, expertise and attitude
Relevant prior experience:
- Identifying and contacting new prospective clients.
- Experience working within a Payments organisation
- Managing large operations teams and within large multinational organisations
- Experience managing and/or Supporting Risk and Treasury Function (incl. treasury accounting, FX, liquidity, cashflow and various financial instruments) is an additional advantage
You bring to the table:
- Strong understanding of the payments and travel industry (preferable)
- Ability to foresee business opportunities in the payments industry
- Think globally and can anticipate future industry and organization changes
- Create engagement toward results, work across boundaries, align organization for strategic implementations
- Fluent in English and Spanish
Competitive package + fantastic company culture
**Interested?** Contact Jasmin Morland
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