Customer Quality Support

We’re hiring a **CUSTOMER QUALITY SUPPORT **for an important multinational company located in the Manresa area.

This person will have to understand customer requirements and needs regarding quality claims and documentation and will coordinate the required activities in order to meet the customer needs. Will maintain and take care of the network of stakeholders and will implement improvements to the quality processes.

**Your responsibilities will be within these areas**:

- **CUSTOMER PRODUCT AND LOGISTIC QUALITY CLAIM**:prepare and provide documentation - mainly 8D report, Follow up claim actions until claims are closed and resolved.
- **DOCUMENTATION**:receive, transmit and prepare homologations, IMDS database, REACH, RoHs and conflict minerals and miscellaneous quality documents.

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- **CONTINIOUS IMPROVEMENT**:propose new processes to improve efficiency in quality area. Keep traceability of supplier quality performance and propose improvement actions when needed.
- **PROJECTS**:participate in quality projects from different customer solution communities. i.e. quality challenges, improvement quality needs, etc.

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- **REPORTING**:deliver the agreed KPI’s according to the aligned timing and recurrency.

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**We offer**:

- Permanent contract
- Remote work: 2 days in the office / 3 days at home (initially face-to-face every day to do the training on-boarding)
- Interesting compensation package
- Schedule flexibility. From 8:00h-9:00h to 17:00h (possibility of friday midday)

If you meet the requirementsWe are waiting for you

**What we’re searching for?**
- 2+ years’ experience
- High level of Microsoft Office skills
- LANGUAGES: Fluent English
- High level of rigor and organisation, team spirit and proactivity
- Dynamic, and fast learner
- Should be committed to our values (Entrepreneurial spirit, collaboration, innovation, value creation, respect, and pleasure).
- SAP knowledge is a plus