Site Support Engineer

The End User computing personnel will be responsible for managing day to day operations of IT Work Place Service at customer premises.

**Desktop Support**
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
- Manage & provide technical support for Mobile devices/tablets etc.
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
- Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and standards
- Is able to troubleshoot and manage standard Video conferencing equipment
- Asset & Inventory Management
- Performs work in compliance within specified warranty requirements
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels
- Safely package equipment for branches and arrange for the transport of the equipment
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/tablets that has authorized access to the network
- When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team member
- Develop trends by monitoring and analysing incoming calls, tickets, problems and support requests
- Manage, support & coordinate Print Services.

**System/Application/Network Support**
- Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows OS
- Ensure desktop computers interconnect seamlessly with diverse systems including
- Coordinate Troubleshooting network connectivity in a LAN/WAN environment
- Requesting and coordinating vendor support
- When the restoration is beyond the scope of the Desktop Support Administrator the

Desktop Support Administrator will escalate the issue/problem to proper Vendor/tier 3 support team member
- Thorough knowledge of Structured Cabling Systems
- Thorough knowledge of network switches
- Working knowledge of WAN MPLS and related WAN technologies
- Develop trends by monitoring and analysing incoming calls, problems and support

**Operational**
- Troubleshoot problems associated with network connectivity, and workstation hardware/software
- Use appropriate tools and methodologies to load, copy and customize operating system configurations for deployment
- Provides backup support and assistance to the Network Administrator as needed
- Responsible for tracking hardware and software inventory
- Provide Hands & feet and coordination support in the Data Center. This includes vendor support coordination as needed by the internal system administration team.
- Familiarize end users on basic software, hardware and peripheral device operation
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Works with other IT team members for new builds and upgrades
- Dealing with queries by following departmental procedures for fault resolution
- Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
- Maintains I.T. records and tracking for area of responsibility
- Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas
- Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

**Experience/Knowledge & Skills**:

- Working technical knowledge of current protocols, operating systems and standards.
- Ability to operate tools, components and peripheral accessories.
- Desktop Support Technician Certification an advantage
- Software and Hardware Troubleshooting
- Windows 10, 7 & XP, Windows Server 2019/2012/2008 experience
- Routers, switches and firewall experience is good to have.
- Microsoft Office 2016, Office 2016 support
- Working knowledge of SMS,SCCM, AD, Exchange Online and remote control tools
- Professional image and grooming
- Self-confidence and interpersonal skills
- Analytical and problem solving skills
- Good communication (both verbal and written) skills
- Planning and organizing skills
- Good administration management skills
- Strong listening skills
- Able to operate effectively in a team environment with both technical and non-technical team members
- Able to operate with mínimal supervision
- Able to manage time effectively, set priorities appropriately, schedule calls
- Able to main