Cloud Support Engineer
hace 6 meses
Job Profile Summary:
At Derivco, we work alongside our clients who are considered giants in the industry, to create and develop the platform that hosts some of the best online casino games in the industry.
We are also Platinum partners with vendors such as Microsoft and we are proud to say we employ over 2,500 of the brightest minds across our offices in the USA, South Africa, UK, Spain, Malta, Sweden, and Australia.
To work for Derivco means you will work with cutting-edge technology., in our designer offices. Our people are brilliant., our ideas fresh and our technology is trailblazing.
You will be inspired, challenged, and stimulated every day and you will receive an extraordinary number of high-fives - rewarded for work well done. A place where you will feel as if you have found your intellectual and creative home.
**_
Sounds pretty awesome, right?_**
Derivco is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.
**Job Description**:
Derivco IOM & Malaga are seeking a highly skilled and motivated Cloud Support Engineers to be part of our dynamic team.
As a **Cloud Support Engineer**, supporting Derivco’s state of the art Casino Software you will be responsible for the installation, configuration and ongoing maintenance of Derivco’s software in production environments on premises and in the cloud.
Exceptional attention to detail, an enthusiastic and inquisitive attitude problem-solving and pattern analysis are required to support this fast-paced hybrid product.
You will need to be innovative and investigative, pre-empting problems with deployments before they go to live by reviewing change logs and getting to know the environment that you support. A strong feedback loop between IT and Dev is a necessity as we strive to become a truly **“DevOps”** **culture.
**Key Responsibilities**:
- Planning and performing software releases and configuration, working to the agreed methodology.
- Provide technical and product support to Derivco’s key stakeholders.
- Creating and updating documentation for team processes and supported products.
- Analyse and understand logged incidents with a strong technical awareness.
- Provide effective, efficient and professional solutions to all customers queries or concerns.
- Achieve key performance indicators and customer satisfaction metrics.
- Contributing to improve the product & team through collaboration and innovation.
- Focusing on automation wherever possible.
- Upskilling in the latest cloud technologies.
**Key Requirements**:
- MSSQL / T-SQL.
- Proven experience in the IT Industry using Microsoft and other leading technologies.
- Experience with Windows Server 2012 to 2016.
- Experience with PowerShell scripting skills or other scripting languages
- Experience using coding / scripting to automate manual tasks.
- Strong Problem solving skill.
- Solid written and verbal communication and presentation skills.
- Passion for self learning.
- Experience with CI / CD Pipeline Automation.
- Experience with Kafka.
- Experience with Kubernetes.
- Experience with Docker.
- Experience using YAML.
- Understanding Infrastructure as Code.
- Experience in Azure Application Insights.
- Experience with Azure DevOps.
- Experience with tools such as Terraform, Ansible.
**Who you are**:
- Passionate about solving complex problems.
- Commercial mindset
- Team player
- Self-starter
- Motivated
- Innovative
**Why Join Derivco?**
- Our hybrid working model
- Opportunities for personal and professional growth
- A competitive salary package and benefits i.e: Healthcare, pension, critical illness cover, a daily lunch allowance and many more
- Discretionary bonuses
- Employee Wellness
- Employee Assistance Program
- Study assistance
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