Manager Ii, Eu Central Flow

hace 5 meses

Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completo

You are proficient in English (European Framework level C2)
- You have a strong track record of communication skills across multiple stakeholder groups.
- You are a problem solver, comfortable working with data to make critical decisions.

Key job responsibilities
Lead and develop a team of +14 Amazon Central Flow PCS.
- Remove barriers for Central Flow PCS by developing tools and automate manual business processes.
- Communicate policies and act as the primary information source for the Team, maintaining compliance and consistency.
- Strong people leader with the ability to develop the Central Flow team and engage them in Amazon’s policies and procedures.
- Develop performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality.
- Support all safety programs and compliance to ensure a safe work environment for all associates.
- Create, manage and support recognition and communication programs.
- Partner with the management team to establish and maintain quality control standards.
- Understand and teach detailed flow concepts related to outbound flow operations in Amazon’s fulfillment centers.
- Continuously improve processes and procedures related to OB Flow Operations
- Continuously monitor performance of FCs that are attributable to Central Flow and take corrective steps whenever required to optimize outbound productivity performance and Customer Experience.
- Able to drive improvements, creating a solid cooperation the FC OPs
- Monitor and audit if standard processes are followed for every FC and take corrective action to change or modify standards if needed due to change in external or internal processes related to FC.
- Connect with multiple FCs to address concerns, escalations or provide daily report.

Barcelona, ESP
- Degree in Engineering, Operations, or Supply Chain is a plus.
- Ability to thrive in an ambiguous environment.
- Adept at analytical work and the ability to motivate others in a deadline-driven environment
- FC Ops background
- Flow systems understanding at expert level (Autosort, Euler, OSP, AutoFlow visualizer, Flow configurations).
- The ability to dive deep into data and provide thought-provoking, workable business solutions.
- Strong interpersonal and communication skills (both written and verbal).
- Proven track record of taking ownership and driving results.

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