District Manager
hace 6 meses
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you
Leading a district with responsibility for all aspects of the management of multiple stores, shop in shop locations and concessions, the District Manager is responsible for building and leading a team that is dedicated to driving the business. The District Manager is also responsible for meeting all operational budgets, and developing and maintaining a proactive business plan.
Major Responsibilities include but are not limited to:
People
- Inspire, lead and coach the district management team to create a culture of performance delivery and accountability
- Recruit top talent, training and developing staff to build a team of true Jet Set Ambassadors
- Drive team retention across the district, ensuring actionable Talent and Succession plans are in place
- Support, implement and provide follow-up for all training and onboarding for new joiners
- Take accountability for the regular evaluation of the performance of each Jet Set Ambassador providing feedback and coaching
- Proactively manage and resolve all HR issues in collaboration with HRBP
- Ensure the integrity of payroll
- Ensure image and grooming standards are aligned with brand policy
- Partner with HR and Finance to review PTS, identifying opportunities to improve
- Train retail partners on sales strategies, product knowledge, brand standards and selling service
- Practice and role model the company behaviours, ensuring effective use of the behaviour tool kit
Service
- Lead the team of Jet Set Ambassadors to ensure they are providing high level of customer service
- Ensure Jet Set Ambassadors maintain client communication through utilizing the clienteling app
- Proactively manage client database and utilize information to increase sales
- Maintain floor presence leading by example
- Lead and support the team to ensure all client problems and complaints are resolved, taking personal accountability for escalated issues.
- Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer’s best interest
- Ensure all stores across the district drive additional revenue through local customer events
- Build and maintain good communication with Regional Directors and members of corporate office, mall office, retail partners and other stores, collaborating and influencing to drive performance across the district
Sales
- Meet and exceed sales goals holding self and team accountable for the results
- Analyze reports, and develop action plans to ensure expectations are met or exceeded
- Work with Team on Quarterly Planners to ensure the best business plans are set to achieve targets.
- Track and communicate business results and opportunities, driving sales and product needs
- Seek and implement new ways to increase and transform the business
- Ensure sales and unit goals are set for Jet Set Ambassadors and communicated to ensure understanding
- Collaborate with Business Partners to build strong relationships and identify marketing opportunities
Operations
- Support new store openings, providing a minimum of 5 days on site support (3 days before opening + 2 days after opening).
- Ensure store maintenance is aligned to brand standards
- Maintain a systematic auditing program
- Control store expenses, continually striving to reduce costs, utilizing the store P&L and monthly analysis of the DM pack
- Ensure deliveries are properly processed
- Manage and conduct bi-annual inventories, with full accountability for the District shrink results
- Support responsibility for the integrity and accuracy of all logistics relating to the stores
- Understand and role model the correct use of computer systems, tills etc, ensuring smooth operations and stock control
- Lead the team to ensure that loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss.
- Lead and support managers to ensure that store scheduling optimizes staffing
- Develop and lead peak planning and sales set up
- Design and implement processes and procedures which allow the effective management of store teams remotely
- Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
- Partner with logistics and product teams to ensure appropriate assortment for the store, using product tools effectively to maintain size and style integrity.
- Lead and coach the teams to ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
- Lead and coach the teams to ensure the presentation of all displays, fixtures and all visual areas are reflective of current visual direction
- Identify and communicate product concerns in a timely manner
- Communicate inventory needs to sup
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