B2b Sales Agent Germany
hace 3 semanas
Founded in France in 2013, ManoMano is the European leader in online DIY, home, and garden. Co-founded by Philippe de Chanville and Christian Raisson, ManoMano, by bringing together more than 5,000 merchants, offers the largest range of DIY & gardening products online, with over 19 million references. ManoMano operates in 6 markets (France, Belgium, Spain, Italy, Germany, United Kingdom).
Proud to be part of the Next 40 since 2019 (Top 40 French startups), ManoMano aims to reinvent the DIY, garden, and home experience by providing our customers with a one-stop solution for easy access to innovative advice, products, and services online.
Joining ManoMano is also and above all a great personal experience where global projects and core values are supported by individual skills. Our camaraderie, our efficiency, and our employee-centered mindset (it's essential to us) have led ManoMano to be recognized for the optimal working conditions we offer.
**Context**
Already positioned as Europe’s leader in online Home Improvement, ManoMano continues to grow its business by developing the ManoManoPro platform, dedicated to Home Improvement professionals. Europe’s €200B B2B Home Improvement market has a tremendous potential to be disrupted by a digital revolution. ManoMano launched the Pro platform, that targets the small construction companies, in 2019 in France, 2020 in Spain and Italy, and in 2022 in UK and Germany
**Our team**
The B2B sales team mission is to provide support both technical and digital to make sure our Pro clients buy easily on our platform and develop a repeat purchase habit. The B2B sales team is composed of ~50 agents split between our 3 regions: France, Southern Europe and Northern Europe, and a transversal support team in charge of performance, quality, training, tools and process.
Your mission? Advise and support our German Pro customers and make human support the cornerstone of our customer experience
**Missions**
- Give the best support to pro customers who call us: accompany our pro into their purchases and ManoMano Pro website’s handling
- Generate additional BV through outbound calls, hot leads generated by existing customers (ex: abandoned cart)
- Give technical advice on our pro specialities: plumbing, sanitary, heating, electricity, toolings, construction works, etc.
- Maximize satisfaction of our customer and stimulate repurchase: provide reinsurance on delivery and inventory, optimize shipping fees, etc.
- Be a part of a new team Participate to new Sales initiatives adapted to your market
**Preferred experience**:
- A solid experience, including in sales or in an activity with customer contacts
- German native, English fluent
- Good knowledge in products and expertise related to construction is a plus
- 100% customer centric
- Good digital culture
- Autonomous and adaptable (able to work in a constantly changing environment)
- Team spirit and excellent interpersonal skills
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