Solution Engineer, Productivity Platform
hace 2 meses
The future is ours to shape
As Solution Engineer for the Productivity platforms, you will support the Solution Owner by translating the business requirements to technical solutions and required implementations. You will also define required technical enablers to keep the solutions in good health.
This position would typically involve collaborating with development and IT operations teams to streamline software delivery, automate processes, and enhance system reliability.
Your responsibilities would include;
1. Jira and Confluence Administration:
- Configure and customize Jira projects, workflows, fields, screens, and permission schemes to align with the organization's processes.
- Manage Confluence spaces, templates, macros, and permissions to facilitate effective collaboration.
- Provide technical support and training to users on Jira and Confluence functionalities.
2. Documentum Management:
- Administer the Documentum platform, including user access, security settings, and document lifecycle management.
- Collaborate with cross-functional teams to define and implement document management best practices.
- Troubleshoot and resolve technical issues related to Documentum usage.
3. Integration and Automation:
- Integrate Jira, Confluence, and Documentum with other systems and tools to ensure seamless data flow.
- Implement automation to streamline processes and reduce manual effort.
4. Platform Enhancement:
- Stay updated with the latest features and updates in Jira, Confluence, and Documentum, and propose enhancements that align with business needs.
- Monitor system performance, diagnose issues, and optimize platform performance.
5. Training and Support:
- Conduct training sessions and create documentation for users to maximize their understanding and usage of the platforms.
- Provide timely technical support to users and address their queries and issues.
Sandoz
Sandoz_Iberia
- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
What you'll bring to the role:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in administrating and customizing Jira and Confluence, including creating workflows, managing plugins, and setting up permissions.
- Familiarity with Documentum or similar document management systems.
- Strong problem-solving skills and the ability to diagnose and resolve technical issues.
- Proficiency in scripting languages and automation tools.
- Excellent communication and interpersonal skills for collaboration and user support.
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