Senior Program Manager

hace 4 semanas

Barcelona, España Rover A tiempo completo

**Who we are**:

- Want to make an impact? Join our pack and come work (and play) with us.

We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.

Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, London, San Antonio, Spokane and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies.

At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.

**Who we're looking for**:

- Our Business Operations team supports our frontline agents and management team by creating game-changing improvements in process design, policy changes, improved data visualization, and enhancements to training and instructional design. The Business Operations team also champions changes to product design, marketplace management, and marketing copy that better serves our customers, and therefore our support specialists.

We are looking for a customer focused, data driven change agent who can help bring Operations’ strategic vision to life. As the Program Manager, you will lead strategic programs that elevate the customer experience for our community of sitters, owners and pets. You will sharpen workflows and policies, and integrate new tools and tech that enable our frontline. Game-changing initiatives will have your fingerprints all over them through your leadership of cross functional teams across Rover.

**Your Responsibilities**:

- Lead projects that support product features, service enhancements and evolving business lines.
- Coordinate the execution of multiple cross-functional work streams to deliver a cohesive outcome. Partners include (but are not limited to) Operations, Learning & Development, Product, Engineering, IT, Finance, International, Legal, Marketing, and our Marketplace team.
- Prioritize competing stakeholder requests and internal deliverables in a complex, fast-paced environment.
- Leverage data to inform business decisions and analyze impact.
- Narrate a strategy for ambiguous and unscoped programs; identifies multiple approaches, drives alignment around the best long-term value for Rover, and builds the plans to execute programs. Identifies, evaluates, and adapts complex techniques and procedures to obtain best results.
- Routinely review key milestones with senior managers and cross functional partners. Troubleshoots medium to major roadblocks and delays autonomously. Quickly raises critical blockers in conjunction with proposals for what to do next.
- Identify and track KPIs; inform stakeholders how the KPIs contribute to the performance of the team, department, and company.
- Operates with autonomy and discretion; is responsible for initiating or taking actions to resolve problems.
- Regularly influence interdepartmental policy and process and consistently partners with peers to influence cross-functionally
- Design longer and/or perpetually-running, complex market tests with interdepartmental impacts.
- Work on significant and unique issues where no current best practices exist in the market.
- Support training and onboarding of team members; mentors/coaches in career development of Project and/or Program Managers.

**Your Qualifications**:

- 6-8 years of experience driving business impacting projects and programs with a track record of customer-centric transformational growth.
- Experience creating, owning and driving improvement in operational KPIs. Demonstrates strong analytical skills and the ability to leverage data from third party operations tools (e.g. CRM and phone contact tools) to solve business problems.
- Your toolkit includes advanced excel (lookups, pivots, functions). An appetite to learn SQL in a short period of time is also needed. SQL skills at entry are preferred
- Demonstrated experience effectively partnering with diverse teams across complex organizations to drive outcomes and influence prioritization, resources, process or policy with peers to influence cross-functionally.
- Experience developing, implementing, and refining customer operations measurement methods and holding teams accountable to hitting ambi

  • Senior Program Manager

    hace 2 semanas

    Barcelona, Barcelona, España Adevinta A tiempo completo

    We are looking for an passionate and experienced Senior Program Manager (d/f/m) to join our IT Portofolio Management team onsite in Barcelona.You will manage complex key strategic programs and large-scale transformation initiatives for the Enterprise Platform and Technology Operations (EPTO) organisation end-to-end, ensuring that their goals are accomplished...

  • Senior Program Manager, Eu Central Flow

    hace 1 mes

    Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completo

    You are proficient in English (European Framework level C2) - You have a strong track record of communication skills across multiple stakeholder groups. - You are a problem solver, comfortable working with data to make critical decisions. - Demonstrable experience in Operations, Supply Chain, Transportation or a related field - Experience owning program...

  • Senior Program Manager, Differentiated Support

    hace 1 mes

    Barcelona, España Amazon Spain Services, S.L.U. A tiempo completo

    5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Are you passionate about improving the quality of customer experiences? Do you strive to create customer-centric solutions that...

  • Senior Program Manager

    hace 2 semanas

    Barcelona, España Voxel, an Amadeus company A tiempo completo

    ¿Estás abierto a asumir nuevos retos como Program Manager en una empresa SaaS? 💥Somos Voxel, una empresa líder mundial en el sector Turismo & Horeca que ofrecemos soluciones en facturación electrónica, pagos electrónicos y digitalización de la cadena de suministro. 💰Buscamos un Program Manager cuyo rol será liderar y supervisar los proyectos e...

  • Senior Program Manager

    hace 2 semanas

    Barcelona, Barcelona, España Voxel, an Amadeus company A tiempo completo

    ¿Estás abierto a asumir nuevos retos como Program Manager en una empresa SaaS? Somos Voxel, una empresa líder mundial en el sector Turismo & Horeca que ofrecemos soluciones en facturación electrónica, pagos electrónicos y digitalización de la cadena de suministro. Buscamos un Program Manager cuyo rol será liderar y supervisar los proyectos e...

  • Senior Project Manager, Barcelona

    hace 4 semanas

    Barcelona, España CAS TRAINING A tiempo completo

    Senior Project Manager en Barcelona. Cas-Training empresa de referencia con más de 25 años en consultoría tecnológica outsourcing y formación especializada. Seleccionamos perfil Senior Project Manager para la gestión de proyectos dentro del programa de transformación digital para clientes en sector banca con experiência al menos de 4 años en tareas...

  • Senior Program Manager

    hace 2 semanas

    Barcelona, España Adevinta A tiempo completo

    We are looking for an passionate and experienced Senior Program Manager (d/f/m) to join our IT Portofolio Management team onsite in Barcelona.You will manage complex key strategic programs and large-scale transformation initiatives for the Enterprise Platform and Technology Operations (EPTO) organisation end-to-end, ensuring that their goals are accomplished...

  • Program Manager

    hace 4 semanas

    Barcelona, Barcelona, España Talent Search People A tiempo completo

    We are looking for an Program Manager- Quality Assurance to collaborate with an important client in the insurance sector.

  • Senior Program Manager, Temporary Role, Amazon

    hace 1 mes

    Barcelona, España Amazon EU SARL (Spain Branch) A tiempo completo

    Bachelor’s degree in Supply Chain Management, Economics, Engineering or a related field. - Experience working within a planning function. - Experience in project management. As a Senior Program Manager, you will drive the strategic plan to optimize planning as well as the end-to-end design, implementation and monitoring of projects aimed specifically at...

  • Program Manager Para Programa Formativo De Desarrollo De Software

    hace 1 semana

    Barcelona, España Learning Heroes A tiempo completo

    Learningheroes: Program Manager para programa formativo de Desarrollo de Software¡Únete a nuestro equipo en Learningheroes como Project Manager para dirigir nuestro programa formativo de desarrollo de software, diseñado para capacitar a los profesionales del mañana! Requisitos del puesto:Experiencia mínima de 3 años como Project Manager.Pasión por la...

  • Program Manager para programa formativo de Desarrollo de Software

    hace 2 semanas

    Barcelona, España Learningheroes A tiempo completo

    Learningheroes: Program Manager para programa formativo de Desarrollo de Software¡Únete a nuestro equipo en Learningheroes como Project Manager para dirigir nuestro programa formativo de desarrollo de software, diseñado para capacitar a los profesionales del mañana!Requisitos del puesto:Experiencia mínima de 3 años como Project Manager.Pasión por la...

  • Area Manager Senior

    hace 4 semanas

    Barcelona, España Walters People A tiempo completo

    Desde Walters People nos encontramos en búsqueda de un Area Manager Senior para una reconocida empresa nacional de materiales de construcción ubicada en Cerdanyola del Vallès. **Valores**: Empresa líder en el diseño y fabricación de pavimento porcelanico gracias a su pasión por la cerámica, la innovación y la especialización en la...

  • Senior IT Program Manager

    hace 1 mes

    Barcelona, España Eurofins A tiempo completo

    Company Description **Why are we here?** You may not know our name but we can guarantee you know our work as all we do has a positive impact on life, health and the environment. Eurofins is by your side every day, from the food you eat to the medicines you rely on. We work with the biggest companies in the world, making sure the products they supply are...

  • Program Manager

    hace 1 mes

    Barcelona, España Itera Soluciones de ingeniería A tiempo completo

    **Responsibilities**: - Support daily start-up (department meeting). - Assist the Program Manager in project management and monitoring tasks - Substitute for the Program Manager in case of absence. - Send weekly and monthly reports to the client and end client about the project status. - Track project indicators. - Perform auxiliary tasks to ensure the...

  • Program Manager

    hace 1 mes

    Barcelona, España Hays A tiempo completo

    **Esta posición es hibrida en el Barcelona** Buscamos un/a Program Manger responsable de elaborar y mantener al día el portfolio de proyectos de una multinacional a nível global, ubicada en Barcelona. Tu objetivo será garantizar el cumplimiento de todos los proyectos en tiempo, coste y calidad. **Responsabilidades** - Revisión/Gestión de todos los...

  • Senior Project Manager, hibrido

    hace 4 semanas

    Barcelona, España HAYS A tiempo completo

    Senior Project Manager en hibrido.Tu nueva empresaImportante empresa especializada en fabricación de maquinaria con ubicación en el Vall s Occidental requiere incorporar un/a Senior Project Manager. Tu nuevo puestoComo Project Manager reportando al Gerente General de Proyectos y en estrecha colaboración con el resto de departamentos la persona...

  • Future Talent Program Senior Manager

    hace 1 mes

    Barcelona, España SITA Switzerland Sarl A tiempo completo

    Overview: **The Future Talent Program Manager**: As The Future Talent Program Manager, you will be responsible for overseeing the identification, recruitment, training, and development of future professionals within the organization. You will be accountable for overseeing the identification, recruitment, training, and development of future professionals...

  • Senior Product Manager

    hace 2 días

    Barcelona, Barcelona, España Talent Search People A tiempo completo

    Únete al emocionante proyecto como Senior Product Manager / Head of Product Mobile Specialist para liderar nuestra estrategia de productos móviles en una misión para revolucionar la salud y el bienestar a través de nuestra innovadora aplicación móvil, con más de 5 millones de usuarios y en constante crecimiento. Si tienes experiencia en liderazgo,...

  • Senior Manager Restructuring

    hace 1 semana

    Barcelona, España Buscojobs ES C2 A tiempo completo

    Hace 2 días Sé de los primeros 25 solicitantes Buscamos un/ una Senior Manager especialista en Restructuring para el equipo de financial advisory de Consultora de prestigio Tier 1, en Barcelona. Se trata de una posición con alto desarrollo y crecimiento profesional.Sus funciones son:Asesoramiento en procesos de refinanciación financiera, operativa,...

  • Senior Accessibility Program Manager

    hace 4 semanas

    Barcelona, España Clarivate A tiempo completo

    The Accessibility Program Manager will work across cross-functional teams across the segment to create a strong organizational culture and capability for delivering accessible products and services as a competitive advantage. Serve as an advocate for users and customers of all abilities. This role will be responsible for establishing, improving, and...