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Are you a people person who is purposeful, driven and who has experience with HR systems with an understanding of payroll? Do you recognize yourself in the sentence’s: solution-oriented, great customer focus and passionate about helping others?

Do you want to be at a workplace where we have fun, and where we as a team value initiative, good service and give you room to grow? Then you have found your new role

**Key Accountabilities**
- The main responsibility is to provide customer care and help SD Worx's customers bring the best out of our HR systems. This includes case management, project support and troubleshooting with customers.
- We work with the customer’s superuser who is often an HR specialist or system administrator. Incoming support cases are those that require a deeper knowledge in our systems and as such includes troubleshooting, implementations of new functions and providing training.
- In this role you must have the ability to analyze customer needs, maintain relationships and be able to communicate clearly.
- Be creative in exploring new best practice solutions and ensure documentation and communication of those practices.

**Who you are**:

- To be successful in this role, you need to understand HR processes in principle, but also have sufficient technical depth and understand of how technology supports our customer needs.
- Our goal is to be the HR provider with the happiest customers.
- Communication and customer service is a must and knowledge of SQL is considered to be positive.
- As a person, you are resourceful, business-minded, structured, and goal-oriented. You need to be communicative and have an easy time creating good relationships with both customers and colleagues. You enjoy a role where you have daily customer contact and are motivated to create added value for the customer.
- In addition, you are expected to be fluent in Swedish and English.

**About Us**:
SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?

**What do we have to offer?**
- An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package.
- A dynamic environment: flexible working hours and working from home - everything is negotiable
- Learning opportunities: through an individual development plan and professional training
- Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx

From many places, we work as one, moving from better to best together.