Customer Relationship Coordinator

hace 1 semana

Eivissa, España Befit Sports Club A tiempo completo

The Customer Relationship Coordinator plays a crucial role in managing and maintaining positive relationships between the company and its customers. He/she serves as a primary point of contact for customers, providing assistance, resolving issues, and ensuring overall customer satisfaction. This position requires strong communication skills, attention to detail, and the ability to multitask effectively.

1. Serve as the main point of contact for customers, addressing inquiries, resolving complaints, and providing exceptional customer service.

2. Coordinate and manage customer accounts, ensuring accurate and up-to-date information is maintained in the company's CRM system.

3. Collaborate with internal teams, such as housekeeping, marketing, and operations, to ensure seamless customer interactions and to identify opportunities for cross-selling or upselling.

4. Proactively reach out to customers to gather feedback, assess satisfaction levels, and identify areas for improvement.

5. Assist in the development and implementation of customer retention strategies, including loyalty programs, personalized communication, and customer outreach initiatives.

6. Monitor customer interactions and trends to identify potential issues or areas of improvement, and escalate them to the appropriate departments.

7. Provide training and support to customer service representatives, ensuring consistent and high-quality customer interactions.

8. Drive membership sales by actively promoting and communicating the benefits of membership programs to existing and prospective customers.

**Benefits**:
**Competitive Salary**:

- Basic salary + Bonus: eligibility for performance-based bonuses or incentives based on individual and/or team achievements.

**F&B Discount**:

- **50% discount at the Club restaurant "The DOSE" for all food items produced in house.

**Full Access to SEVEN's Club activities and services**:
Full access to SEVEN's premium gym, pool and a wide range of fitness classes

**Provided Uniform**:

- Provided uniform for work, ensuring a professional and consistent appearance.

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