Technical Business Analyst Es

hace 4 meses

Valencia, España Bell Integration A tiempo completo

Overview:
We are looking for a passionate and empathetic Technical Business Analyst to join an expanding team to support the evolution of our cutting-edge conversational AI solutions, using LLM and associated techniques to drive faster delivery and more robust solutions to our clients.

Work Environment:
The Technical Business Analyst at Bell will work in a dynamic and collaborative environment with opportunities for professional growth and skill development. The role may involve collaboration with cross-functional teams, engagement with external partners or clients, and participation in AI-related industry events or conferences.

Bell Integration is committed to fostering a diverse and inclusive workplace and encourages individuals from all backgrounds to apply.

**Responsibilities**:
**Conversational AI Solutioning**
- Translate business needsinto technical specifications for conversational AI systems and LLMs
- Use Generative AI & LLMs to enhance customer feedback and provide insights into their data
- Use Generative AI & LLMs to shorten delivery times and reduce the cost of build by helping to reducing the development effort ( moving to lo code)
- Utilize data analysis tools and techniques to review and analyse conversations to improve retention rates
- Identify NLU Routes / Intents for use in conversations to support better estimating
- Model conversational flows through BPMN or other techniques
- Model Entity usage and prediction of the tools understanding of the conversation
- Facilitate communication between technical and non-technical stakeholders.

**Generate Actionable Insights**:

- Collaborate with cross-functional teams to identify opportunities for improving the conversational AI user experience and driving business impact.
- Develop and present reports, dashboards, and visualizations to communicate insights to stakeholders.
- Continuous Improvement
- Stay informed about the latest advancements in conversational AI technologies and industry best practices.

**Stakeholder Collaboration**:

- Collaborate with the customer success team and assist in addressing customer feedback, inquiries, and issues related to conversational AI interactions.
- Engage with internal stakeholders to gather requirements, understand business objectives, and align AI strategies with organizational goals.

Qualifications:

- Experience with AI and NLP technologies, particularly in the context of conversational interfaces and LLMs.
- Knowledge of Large Language Models, retrieval-augmented generation and generative AI concepts
- Experience in data analysis, AI analytics, or related roles, preferably within the context of conversational AI or natural language processing.
- Knowledge of machine learning concepts, NLP techniques, and AI model valuation metrics is desirable.
- Familiarity with conversational AI platforms, chatbot frameworks, voice recognition technologies, and customer interaction analytics tools.
- Strong analytical, problem-solving, and critical thinking skills with a keen attention to detail.
- Excellent communication and presentation skills to articulate complex data findings and insights to both technical and non-technical stakeholders.
- Ability to work collaboratively in a cross-functional environment and adapt to evolving requirements and priorities.
- Comfortable the proficiency in data analysis tools and languages such as Python, R, SQL, or related platforms for analysing and visualizing large datasets is a plus
- Knowledge of Generative AI in the Conversational AI area is a plus.
Knowledge of software development methodologies and agile principles is beneficial.

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