Analyst Security Systems

hace 2 semanas

Madrid, España BT A tiempo completo

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You’ll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.

**Purpose Of Role**:
The role holder will be responsible for in life delivery of 24x7x365 commercial Cyber Security Operations Centre capability to specific customers contractual SLAs underpinned by specific KPI’s.

These team members will perform their responsibilities by shifts ROTA 24x7x365 scheduled.

These team members will work with the existing Security Systems technologies and other core network security products.

These team members as base of Analyst profile definition must have a behaviour aligned with their responsibilities and with a compromise to provide the maximum of Quality:

- No accept the end of investigation util find the root cause of Incident Security.
- Deep Analyse to obtain full understanding of Incident Security end to end
- No close Investigation until ensure close all conclusions. Interest in knowing more.
- Demand all support need to ensure have all elements need to the Security Incident Analysis has been reached with the levels of quality that guarantee the customer satisfaction.
- Compromise with Quality detailing in the caser report all that show the value of the job performed and clearly specify to customers.
- Continues improvement own selves Security Analyst Profiles.

These team members will maintains relationships with people at an operational level always under BT code definitions referred to; support respect and appreciate each other’s.

The general scope of the Role will be applied by next aspects of the CySOC:

- Pro-active monitoring for security events displayed in the Security management consoles and systems and process each event according to a well-defined procedure.
- Change management process each according to a well-defined procedure base in the systems defined to support the process.
- Incident detection and Analysis, reporting, incident classification, provision of incident report to customer based in systems defined to support the process.
- Analysis of security rules and policies before being implemented.
- Communication customers about Incident Security and Change management according to procedures and time scheduled defined in SLAs.
- Developing escalations to Security Specialist regarding process defined. '
- Supports in the delivery, implementation, and operational end to end delivery for a subset of an IT security service and for a subset of the IT Security strategy, policy, procedures, processes, systems, threat identification & response that provide security services and solutions for or on security systems and infrastructure.

Key Responsibilities:

- Manage complete Change Management Process mainly for Simple Changes Request and participate in actions for Change Complex required by perimeter security devices. Firewalls, Proxies, WAF, etc. enclose in Remediation activities process.
- For Change Complex Request and Special Interventions or Critical Interventions will ensure be involved the roles defined as Change Management Process definition.
- Manage Vulnerability Management detection process and understand complete end to end process until remediate the vulnerability based on it classification detected.
- Manage Complete Security Incidents Process for Detection, Analysis, Response and Remediation.
- Complete process of:

- Case Registration in Ticketing System.
- Initial event investigation.
- Basic triage activities.
- Interaction and communication with customer in Detection, Analysis, Response and Remediation activities.
- Ensure the quality of Response supporting elements of the Investigation and resolution as required and where necessary report incidents involving potential or actual breaches of protective security compliance.
- Responsible keeping the control of guarantee the SLAs defined for every type of Incident Security defined per customer ensuring comply.
- Discipline and Deep know-how to follow the process and documentation defined to ensure the quality parameters defined.
- Manage process escalation to Security Specialist and SSOM regarding defined by every measure defined per incident security type.
- Initiative proactive and anticipation t

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