Application Support Consultant

hace 4 semanas

Granada, España Unit4 A tiempo completo

Company Description

**Job Description**:
**What you will do**:
As an Application Support Consultant (for Unit4 Talent Management), you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 Talent Management customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.
- Process and solve cases, incidents and service requests in a timely and qualitative way.
- Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
- Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.
- To comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
- To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
- To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
- You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.
- To train and mentor less experienced members of the team around product knowledge, skills and processes.
- Work in a team environment to help and assist colleagues

**Qualifications**:
**Must have**:

- Strong communication skills and fluent in English (verbal and written); Dutch is a plus.
- Common knowledge of Microsoft technologies, workplace processes and IT infrastructure.
- Previous experience of working in a Customer Service environment is an advantage
- Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service.
- Exhibits good analytical and problem-solving abilities
- Ability to manage your own time to prioritise workload and meet deadlines.
- Friendly and professional manner with an enthusiastic positive approach to tasks
- Able to use initiative and work alone, and as part of a team
- Prepared to grow independently by acquiring the necessary knowledge.
- Strong Team Player
- Finding the best solution by collaborating with other teams (Products, Success, R&D,)
- Contribute to the daily improvement of the Support process.

**Nice to have**:

- Knowledge or the Unit4 Talent Management Software.
- Knowledge or experience with ServiceNow
- Common knowledge of SQL or Rails scripts
- ITIL knowledge
- Previous experience of working with SAAS products
- Dutch Language Skills

Additional Information
**We offer**:
A chance to participate in the development of a leading global software firm. You will have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other.

At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy. In addition, you can continue to grow your career into other positions and for example handle the cloud environments for our customers based on Azure infrastructure.

  • Application Support Consultant

    hace 4 semanas

    Granada, España Unit4 A tiempo completo

    **Company Description**: **What you will do**: As an Application Support Consultant (for Unit4 Talent Management), you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 Talent Management customers in...

  • Application Support Consultant

    hace 2 semanas

    Granada, España Unit4 A tiempo completo

    Company Description **Job Description**: **What you will do**: As an Application Support Consultant (for Unit4 Talent Management), you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 Talent...

  • Application Support Consultant

    hace 1 semana

    Granada, España Unit4 A tiempo completo

    **Company Description**: **What you will do**: As an Application Support Consultant (for Unit4 Talent Management), you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 Talent Management customers in...

  • Application Support Consultant

    hace 4 días

    Granada, España Unit4 A tiempo completo

    Company Description **Job Description**: **What you will do**: As an Application Support Consultant (for Unit4 Talent Management), you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 Talent...

  • Application Support Consultant Unit4

    hace 2 semanas

    Granada, España Unit4 A tiempo completo

    **Company Description**: **What you will do** As an Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion...

  • Application Consultant Payroll/hr Support

    hace 5 días

    Granada, España Unit4 A tiempo completo

    **Company Description** We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...

  • Application Support Consultant with Swedish

    hace 4 días

    Granada, España Unit4 A tiempo completo

    Company Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...

  • Application Support Consultant with Swedish

    hace 4 semanas

    Granada, España Unit4 A tiempo completo

    Company Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...

  • Application Support Consultant with Swedish

    hace 2 semanas

    Granada, España Unit4 A tiempo completo

    **Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...

  • Application Support Consultant

    hace 2 días

    Granada, España Unit4 A tiempo completo

    **Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...

  • hrX Assist Application Support

    hace 2 meses

    Granada, Granada, España Alight A tiempo completo

    RoleThe hrX Assist Associate will process, analyse, research, validate, and support the tasks related to the hrX Assist ticketing tool for the client's employees according to the client's service level agreements. This individual will assist in the correction and resolution of the issues reported and monitor and escalate all systems-related errors that could...

  • Sap Py Consultant

    hace 6 días

    Granada, España Alight A tiempo completo

    SAP PY Consultant - Spain Granada Granada, Andalusia, ES Role Responsible for the development of the technical and functional vision that defines the project solution and able to translate this vision in directives, standards and procedures that guarantee a gradual implementation of the solution. He / she is responsible to ensure the technical and...

  • Junior Helpdesk Consultant

    hace 1 semana

    Granada, España Antal International A tiempo completo

    Job Title:Junior Helpdesk Consultant Location: Granada, Spain (Hybrid working methodology) Join a dynamic team of IT professionals dedicated to providing crucial support for Dynamics AX2012R3. They thrive on innovation and teamwork, with colleagues based in Spain, the Netherlands, and Poland. Responsibilities: Provide support for daily challenges,...

  • Germany / Switzerland Implementation Py Consultant

    hace 5 días

    Granada, España Alight A tiempo completo

    Germany / Switzerland Implementation PY consultant Granada Granada, Andalusia, ES Role AS Implementation Consultant Responsibilities Integrated into the AS department and under the supervision of an AS Cluster Lead, the overall responsibility of an AS Implementation Consultant is to support our outsourced clients as follows : Provide application...

  • Sap Spanish Py Consultant

    hace 3 semanas

    Granada, España Alight A tiempo completo

    SAP Spanish PY Consultant Granada Granada, Andalusia, ES Integrated into the AS department and under the supervision of an AS Cluster Lead, the overall responsibility of an AS Consultant is to support our outsourced clients as follows: -Deliver configuration/consulting payroll services (SAP HCM ES) -Provide application support consultancy through...

  • Junior Helpdesk Consultant

    hace 4 semanas

    Granada, España Antal International Network A tiempo completo

    Location: Granada, Spain (Hybrid working methodology) Join a dynamic team of IT professionals dedicated to providing crucial support for Dynamics AX2012R3. They thrive on innovation and teamwork, with colleagues based in Spain, the Netherlands, and Poland. Responsibilities: Provide support for daily challenges, glitches, and inquiries regarding Dynamics...

  • Junior Helpdesk Consultant

    hace 2 semanas

    Granada, España Antal International Network A tiempo completo

    Location: Granada, Spain (Hybrid working methodology) Join a dynamic team of IT professionals dedicated to providing crucial support for Dynamics AX2012R3. They thrive on innovation and teamwork, with colleagues based in Spain, the Netherlands, and Poland. Responsibilities: Provide support for daily challenges, glitches, and inquiries regarding Dynamics...

  • SAP HCM PY Consultant

    hace 2 semanas

    Granada, España Alight A tiempo completo

    Position: SAP Time Management Consultant Location : Spain, Portugal Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new...

  • Product Application Support Microbiology

    hace 1 semana

    Granada, España Beckman Coulter Diagnostics A tiempo completo

    **Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.** At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...

  • Senior SAP PY Spain Consultant

    hace 24 horas

    Granada, España Alight A tiempo completo

    Position: SAP HCM Consultant Location : Spain, Portugal Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll &...