Team Lead

hace 2 semanas

Ortigas, España Visaya Knowledge Process Outsourcing (KPO) Corporation A tiempo completo
  • Responsible for day-to-day supervision of a group of agents including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Hold Team meetings to make sure pertinent information is quickly communicated and to provide an open platform for suggestions. Plan and coordinate group activities
  • Determine any concerns with performance, create an improvement plan, and take remedial action, including terminating employment, if necessary.

Qualifications:

  • At least 2 Years in College
  • Should have a leadership experience as Team Lead in a BPO setting for healthcare account
  • Proficient with commercial and government insurance plans, payer networks, government resources, and medical terminology.
  • Demonstrated experience communicating effectively with patients
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Founded in 2007, VISAYA KPO is a Filipino firm dedicated to top-tier service, blending innovation and quality with the cultural essence of ‘malasakit’ to foster lasting client relationships.

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