P247 | Quality Assurance Manager
hace 2 semanas
Adevinta Spain Spain
Barcelona, Spain
Internet / Sales & Customer Care / Quality Assurance
Full-time
**Job Description**:
**Qualifications**:
Additional Information
Company Description
Estamos buscando a un/a “Quality assurance manager” para nuestras oficinas de Barcelona,. Formando parte del área de Service Operations, y dependiendo del equipo de Digital & Operational excellence, tus funciones principales serán:
Asegurar que el desempeño de la actividad y funciones de nuestros equipos de SO, cumplen con un estándar de calidad mínimo en lo que respecta a calidad técnica, de procesos y funcional.
Se responsabilizará de establecer unos criterios y estándares de calidad en la actividad de los equipos de SO,
y velará por su cumplimiento.
Coordinará procesos de seguimiento y control de la actividad de los equipos de SO. Estableciendo las dinámicas que le permitan identificar ineficiencias y posibles mejoras.
Se responsabilizará del onboarding y formacion continua de operadores/agentes del departamento.
Liderará proyectos relacionados con mejora continua de manera transversal tanto para SO como para el resto de la compañía.
Ser competente para monitorizar los parametros de juicio de percepción por parte de nuestro cliente, de cada una de nuestra marcas. Análisis y seguimiento.
Asegurar que el desempeño de la actividad y funciones de nuestros equipos de SO, cumplen con un estándar de calidad mínimo en lo que respecta a calidad técnica, de procesos y funcional.
Le corresponde analizar, identificar ineficiencias y proponer correcciones.
Debe auditar canales y servicios. Generación de dashboards/scoreboards de seguimiento.
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