Client Servicing Graduate

hace 2 meses

León, España Ebury A tiempo completo

Client Servicing Graduate

Financial Crime and Customer Operations Department

Location: Ebury Leon - 4 days in the office and 1 day of home office per week

We are looking for a Client Servicing Graduate to join the Servicing Team in either our Central Malaga or Leon Office. This role will report to our Client Servicing Manager. We are looking for someone who can ideally speak Spanish and English, although any other languages will be an asset.

Responsibilities:

Safeguarding Ebury and our existing Clients from financial crime risk - including money laundering, terrorist financing, bribery and corruption, fraud, sanctions risk, tax evasion and reputational risk

Resolution of customers related issues on email and chat

Liaise with most typology of requests involved in the team's workflow

Manage requests for information relating to the client's account or activity with Ebury

Efficient management of a personal portfolio of cases and tasks

Proactive follow-up with clients and sales representatives to ensure timely completion of cases and tasks

Complete allocated tasks with focus, and in a timely manner

Communicate the status of tasks to colleagues and Supervisors, escalating problems swiftly, as needed

Uphold and reinforce company and departmental values

Adhere to all internal policies, processes and procedures

Requirements:

University degree

Diligent, with excellent attention to detail

Proactive, with the ability to work within strict time-frames and under pressure

Strong communication skills, both written and verbal

Highly empathetic, with strong active listening skills

Co-operative, and comfortable working in a team environment

Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures

Adaptable, with the ability to cope with changing products, processes and procedures

Aligned with Ebury values

Fluency in English and Spanish, any other European language is considered a real benefit - (Dutch, Italian, German, Czech, French)

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