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Emea Market Crm Campaign Specialist
hace 3 meses
.JPC - 3971 - EMEA Market CRM Campaign Specialist / Spain[Barcelona, CT], Catalonia, Spain | Posted - 11/27/23Hi Professionals,This is Jason Mathew from AmpstekAmpstek is hiring for Contract AssignmentsRole : EMEA Market CRM Campaign SpecialistHybrid – yes – 2 days officeNo of position – 3Contract Duration – 6+ months with possible extensionNotes:Candidates are accountable email operations.End-to-end Email and Contact Centre Campaign Briefs to Execution across several markets in EMEA.Must have a minimum of 2 years CRM Marketing Experience.JDIn this role you will be accountable for the delivery of day-to-day email and call center campaigns with a customer-first approach across an EMEA Market. Reporting to the CRM Market Lead you will be responsible for coordinating and applying an end-to-end planning, development and execution.You will be a part of the broader International Customer Relationship Management (CRM) team, which is responsible for customer acquisition and retention strategy while identifying ways to improve the channel's customer base value. This team is also a key part of the Digital Direct organization tasked with building stronger, more meaningful relationships directly with our customers and prospects.Mission: Grow the performance of HP contactable base by supporting a customer-first approach and optimising the operational process to consistently improve the channel within each Market.Duties & ResponsibilitiesEnd-to-end Email and Contact Centre Campaign Briefs to Execution across several markets in EMEA.Weekly campaign ReportingAssisting CRM Lead in development of Quarterly and Annual Strategy PlanningWorking alongside Design Team to source images and ensure creative follows industry best practice and fits the requirements of the briefDevelop a robust Test & Learn strategy to gain vital customer insight that enables the channel to continually develop and evolve.Liaise with Store Team to ensure all campaigns fit the Store's Commercial ObjectivesCompiling content for Ad-hoc communicationsIdentify and implement new innovations for the channelMinimum 2 years CRM Marketing ExperienceKnowledge of direct/data driven marketing theory and practice with demonstrable experience of testing, segmentation and targeting; campaign management andcampaign analysis.Understanding of CRM KPIs, data, databases and GDPR.An analytical mind and comfortable analysing and interrogating data with the ability to derive insight and action for future activity.Knowledge of Google Analytics to derive insight on the success of campaigns.Highly organised and agile with the ability to juggle multiple priorities at once.Excellent stakeholder management and communication skills.Strong English written and verbal communication skills (additional languages a benefit, but not necessary).Confident in your own ability and able to direct & critique design and copywriting within Direct Marketing and Brand contexts
