Application Support Engineer Plm

hace 2 semanas

Barcelona, España Siemens Mobility A tiempo completo

.Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. As a Teamcenter Application Support Engineer, you will be in charge of providing exemplary technical support to our Teamcenter customer base, solution partners, and internal professional services teams. You will become the main point of contact for customers, typically collaborating closely with Teamcenter system administrators through channels such as Microsoft Teams, telephone, and email, ensuring prompt and effective resolution of support tickets. Key Responsibilities Support Case Resolution: Handle incoming support cases from customers, analyze their problems and provide timely solutions or workarounds that meet their needs. Collaborate with our global software development organization and customer care teams to address customer issues efficiently. Problem Analysis and Reporting: Under minimal supervision, analyze customer problems thoroughly and provide detailed problem examples to development teams. Write comprehensive problem and enhancement reports to facilitate continuous improvement of our products and services. Technical Assistance: Offer technical assistance and guidance to team members encountering complex customer issues, applying your expertise to resolve difficult problems effectively. Qualifications Degree or equivalent experience in Computer Science, Mechanical Engineering, Mechanical Design Sound knowledge of operating systems, databases, and PLM software Excellent interpersonal skills in English, both written and verbal, ability to convey technical information clearly and concisely Analytical approach with the ability to diagnose and solve technical issues optimally Collaboration & communication, as well as analytical thinking, are the traits we value Ability to work effectively in a team with multiple nationalities and cultures as well as independently with minimal direction Ability to prioritize business-critical (escalated) issues Nice to Have Experience as a Teamcenter architect/consultant, support engineer, or system administrator Experience in managing and optimizing LDAP / Kerberos / SAML servers using Windows Domain Controllers and Active Directory Knowledge of Linux and Windows OS server Understanding of Docker and Kubernetes Familiarity with TLS protocols, web servers, load balancers, proxies, firewall management, Network analysis / Wireshark Proficiency in Oracle / MSSQL database administration Additional European language skills We are an equal opportunity employer and value diversity at our company

  • Application Support Engineer Plm

    hace 2 semanas

    Barcelona, España Siemens A tiempo completo

    .Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM)...

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    hace 2 meses

    Barcelona, España Siemens A tiempo completo

    .Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM)...

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    Barcelona, España Siemens A tiempo completo

    Siemens Digital Industries Softwareis a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM)...

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    Barcelona, España Siemens A tiempo completo

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