Engineering Support Operations

hace 3 semanas

Madrid, España Celonis A tiempo completo

The Team: The Engineering Support Operations team is an enabler of the Engineering department and helps the Engineering organization deliver on its vision of performance, reliability, value and timeliness. We strategically and operationally define the ways to Improve productivity/efficiency of teams, improve the Engineering orgs effectiveness in support management, guide the organization to deliver a trustworthy Service and guide the organization to deliver an enterprise grade Product. The Role: As a Senior Support Operations Program Manager, in the Support Operations team, you will have full end-to end responsibility in creating and running programs, with a specific focus on Security Vulnerability management, working closely together with the Security Engineering Team to drive the restoration of security vulnerabilities as well as defining and improving the the related processes. You will also work on projects to improve the support performance of Celonis with a focus on the engineering organization and identifying improvement measures for daily operations that will ultimately lead to higher customer satisfaction. In this interdisciplinary role, you will integrate project management, analytical and operations skills together with process improvement practices.
In order to manage your own projects and successfully deliver them, you will be expected to collaborate and develop strong long-standing relationships with internal and external stakeholders cross-functionally.
The work you'll do: Responsibilities:
Vulnerability Operations Management: Work closely with the Security Engineering team to develop and implement security vulnerability operations processes and governance, including prioritization, and remediation of security vulnerabilities in order to ensure that vulnerabilities found are addressed in a timely manner.Incident Response: Integrate vulnerability management with incident response procedures to address vulnerabilities exploited during security incidents promptly.Vulnerability Reporting: Generate reports on the status of security vulnerabilities, remediation efforts, and compliance with security policies and regulations. Provide regular updates to management and stakeholders regarding the organization's security posture.Lead and Manage Projects: Directly oversee projects from definition through execution, ensuring alignment with Engineering's goals and delivering top-quality results within the planned scope and timeline.Independently Drive Process Improvements: Take full ownership of end-to-end support process enhancements, proactively identifying and implementing improvements to streamline operations and enhance efficiency.Conduct Data Analysis for Actionable Insights: Utilize data analytics to identify trends, perform root cause analysis, and recommend actionable insights for process optimization across support and engineering teams.Coordinate Across Teams for Integration: Recommend and facilitate the integration of project plans and schedules across various teams, ensuring cohesive execution of interrelated tasks.Operate Autonomously Within Defined Responsibilities: Work independently, managing assigned tasks while providing clear, regular updates to upper management on progress and outcomes.Expertise in Support Tools and Processes is a plus: Serve as a subject matter expert on support tools (e.g., JIRA, Salesforce, JSM), processes, and future improvements, providing guidance and information as needed.Recommend Solutions Based on Experience: Leverage extensive experience to propose innovative ideas and solutions to challenges faced by the team, enhancing project outcomes and team efficiency.Facilitate Cross-Pollination of Ideas: Generate and share ideas across multiple initiatives, enhancing creativity and innovation within the team.Apply Critical Thinking: Utilize critical thinking skills across all responsibilities, ensuring thorough analysis and strategic decision-making.Influence and Obtain Stakeholder Approval: Consult with stakeholders on proposed actions, effectively communicating benefits and obtaining buy-in for implementation.Implement Identified Actions Across Areas: Drive the execution of actions derived from insights, ensuring timely delivery of impactful results across multiple areas of responsibility.Enhance Team Knowledge and Skills: Actively contribute to the development and dissemination of knowledge within the team, enhancing collective expertise in support processes and tools.Improve Communication and Documentation: Produce high-quality, clear, and concise documentation and presentations, effectively communicating analysis findings, action plans, and risks to teams and leadership.Lead by Example in Teamwork and Leadership: Foster a collaborative environment, mentoring less experienced team members, aligning team efforts with organizational goals, and leading enablement activities. Provide guidance, training, and support to team members, fostering a culture of collaboration, accountability, and continuous improvement.Embrace and Implement New Technologies: Stay abreast of and implement new technologies and tools that can enhance support performance and process efficiency, demonstrating initiative and foresight in improving team capabilities. The qualifications you need: Bachelor's or Master's degree in Information Systems, Business Informatics, Computer Science, Information Technology or similar.Minimum 5+ in a technical support, engineering, or IT project management role within a technology-driven environment.Proven track record of managing and successfully delivering large-scale projects and process improvements.Experience with Agile, Scrum, or other project management methodologies.Strong analytical skills with experience in data analysis tools and methodologies.Knowledge of programming languages or scripting is beneficial for automation and process improvementExcellent written and verbal communication skills, capable of producing clear and concise documentation and presentations.Ability to effectively communicate complex ideas to both technical and non-technical stakeholders.Experience mentoring and leading team members, fostering a collaborative and inclusive environment.Strong problem-solving skills and attention to detail.Ability to build productive working relationships and effectively collaborate across different teams and departments.Demonstrated ability to make significant decisions that impact the success of projects and teams.Ability to independently identify, prioritize, and execute tasks to meet project deadlines and objectives.
#J-18808-Ljbffr

  • Senior Support Operations

    hace 1 mes

    Madrid, España Celonis SE A tiempo completo

    We're Celonis, the global leader in process mining technology, and we’ve delivered enormous value to the world’s largest and most esteemed companies. To continue to help organizations uncover hidden business value opportunities, reduce carbon emissions, and radically improve customer service, we need you to join us. **The Team**: The Engineering Support...

  • Associate Backlog Data Analyst

    hace 3 días

    Madrid, España Celonis A tiempo completo

    We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team: You will be part of the Engineering Operations Department...

  • Associate Backlog Data Analyst

    hace 1 día

    Madrid, España Celonis A tiempo completo

    We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team: You will be part of the Engineering Operations Department...

  • Senior Support Operations

    hace 1 mes

    Madrid, España Celonis SE A tiempo completo

    We're Celonis, the global leader in process mining technology, and we’ve delivered enormous value to the world’s largest and most esteemed companies. To continue to help organizations uncover hidden business value opportunities, reduce carbon emissions, and radically improve customer service, we need you to join us. **The Team**: The Engineering Support...

  • Engineering Support Operations

    hace 4 semanas

    Madrid, España Celonis A tiempo completo

    We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team:  The Engineering Support Operations team is an enabler of...

  • Integrated Logistics Support

    hace 3 días

    Madrid, España Rheinmetall Expal Munitions S.A.U. A tiempo completo

    **Integrated Logistics Support (ILS) Engineering Manager (M/F/d)** **Rheinmetall Expal Munitions S.A.U. in Madrid** - Rheinmetall - / - **Integrated Logistics Support (ILS) Engineering Manager (M/F/d)** - Ref.Nr.: - **ES00090** - Modalidad de contratación: - **Tiempo Completo** - Tipo de contrato: - **Contrato Permanente** WHAT WE ARE LOOKING FOR -...

  • Engineering Director

    hace 2 semanas

    Madrid, España The Green Recruitment Company A tiempo completo

    The Green Recruitment Company is looking for an Engineering Director to work in a major IPP with a presence in more than 10 countries. The selected person will report to the Head of Engineering and will be responsible for providing technical support to local project teams and will manage all aspects related to wind asset engineering and...

  • Engineering Operations Program Manager

    hace 4 semanas

    Madrid, España Celonis A tiempo completo

    We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team: You’ll have the opportunity to be a part of our...

  • Operations Quality Engineer

    hace 4 semanas

    Madrid, España Capgemini Engineering A tiempo completo

    Desde el equipo de Manufacturing & Operations buscamos gente como tú!, con ganas de enfrentar nuevos retos y de pertenecer a una gran compañía. En esta ocasión buscamos un/a Ingeniero/a Calidad Operaciones con experiência, para a nuestros proyectos ubicados en Madrid. ¿Te unes al reto? **¿Cuál será tu día a día?** - Darás soporte al proyecto...

  • Regional Engineering Ops Manager

    hace 1 día

    Madrid, España CBRE A tiempo completo

    **Regional Engineering Ops Manager** **Job ID** - 168139**Posted** - 17-May-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Engineering/Maintenance, Facilities Management **Location(s)** Madrid - Madrid, Comunidad de - Spain **About the Role**: As a CBRE Engineering Ops Manager, you will manage a team responsible for...

  • Engineering Director

    hace 2 semanas

    Madrid, España The Green Recruitment Company A tiempo completo

    The Green Recruitment Company is looking for an Engineering Director to work in a major IPP with a presence in more than 10 countries. The selected person will report to the Head of Engineering and will be responsible for providing technical support to local project teams and will manage all aspects related to wind asset engineering and...

  • Engineering Intern

    hace 4 semanas

    Madrid, España Schweitzer Engineering Laboratories A tiempo completo

    -As an Engineering Intern, a typical day might include the following: - Providing technical support to SEL staff & customers. - Developing and maintaining knowledge in SEL processes and technologies. - Performing testing on new and existing technology. - Documenting and communicating test results. - Other duties as assigned. This job might be for you if: -...

  • Energy & Engineering Project Manager

    hace 1 mes

    Madrid, España Radisson Hotel Group, Madrid Office- Building & Engineering A tiempo completo

    We are looking for a person to join the Design and Technical Services Corporate Team and supporting in relation with HLP (Energy&Water) and Engineering. That comprises CAPEX and OPEX, by managing daily responsibilities on Energy, in direct contact with consultants and utilities in the main markets (Europe), preparing information for decision makers about...

  • Wind Engineering Manager

    hace 2 semanas

    Madrid, España Green Recruitment Company A tiempo completo

    We are currently partnering with a prominent global Independent Power Producer (IPP) with a presence in over 10 countries to identify a dynamic professional for the role of Wind Engineering Manager. Role Overview: As the Wind Engineering Manager, you will report to the Head of Engineering and play a pivotal role in providing technical support to local...

  • ? Busqueda Urgente Engineering Director

    hace 2 semanas

    Madrid, España The Green Recruitment Company A tiempo completo

    The Green Recruitment Company is looking for an Engineering Director to work in a major IPP with a presence in more than 10 countries. The selected person will report to the Head of Engineering and will be responsible for providing technical support to local project teams and will manage all aspects related to wind asset engineering and...

  • Regional Engineering Ops Manager

    hace 16 horas

    Madrid, Madrid, España CBRE A tiempo completo

    Regional Engineering Ops ManagerJob ID168139Posted17-May-2024Service lineGWS SegmentRole typeFull-timeAreas of InterestEngineering/Maintenance, Facilities ManagementLocation(s)Madrid - Madrid, Comunidad de - SpainAbout the Role:As a CBRE Engineering Ops Manager, you will manage a team responsible for implementing, coordinating, and managing all mechanical...

  • Regional Engineering Ops Manager

    hace 19 horas

    Madrid, España CBRE A tiempo completo

    Regional Engineering Ops Manager Job ID 168139 Posted 17-May-2024 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance, Facilities Management Location(s) Madrid - Madrid, Comunidad de - Spain About the Role: As a CBRE Engineering Ops Manager, you will manage a team responsible for...

  • Ftth / Gpon Network Operations - L1 Support

    hace 4 semanas

    Madrid, España 4Plus Ingenieros y Arquitectos A tiempo completo

    L1 Operations Engineer - FTTH / GPON Network Operations Are you an experienced engineer with a passion for fiber optic networks? Join our team as an L1 Operations Engineer for an exciting project involving the end-to-end lifecycle of GPON OLT network planning, deployment, migration, testing, and operations for a prominent Telco in Spain. As part of our...

  • Associate Backlog Data Analyst

    hace 3 días

    Madrid, España Celonis SE A tiempo completo

    We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. **The Team**: You will be part of the Engineering Operations Department of...

  • Wind Engineering Manager

    hace 4 semanas

    Madrid, Madrid, España Green Recruitment Company A tiempo completo

    ​ We are currently partnering with a prominent global Independent Power Producer (IPP) with a presence in over 10 countries to identify a dynamic professional for the role of Wind Engineering Manager.Role Overview: As the Wind Engineering Manager, you will report to the Head of Engineering and play a pivotal role in providing technical support to local...