Puestos Vacantes: Sales System Engineer-Development

hace 4 semanas


Madrid, España Esprinet A tiempo completo

El agente debe ser capaz de gestionar las incidencias que abran nuestros clientes cumpliendo con los tiempos de respuesta estipulados, ofreciendo soluciones coherentes y con un trato exquisito hacía el cliente con el objetivo de obtener un nível de satisfacción óptimo. Principales responsabilidades: - Conocer los procesos internos de V-Valley y de los fabricantes sobre los que se ofrece servicio de soporte para la apertura y gestión de incidencias - Adquirir un conocimiento técnico de las soluciones que permita minimizar el número de incidentes escalados a fabricante - Alcanza la excelencia en el trato al cliente sabiendo manejar las situaciones de conflicto propias de la posición - Establecer una relación de confianza con los interlocutores relevantes en fabricantes y resellers - Conseguir un alto nível de satisfacción en cualquier interacción con clientes finales Requisitos obligatorios: - Experiência de al menos dos años en una posición similar, ya sea en servicios para cliente interno o externo - Experiência con herramientas convencionales de gestión de incidencias - Conocimientos generales de tecnologías IT - Excelentes capacidades de comunicación - Disponibilidad para trabajar por turnos incluyendo festivos y fines de semana Requisitos deseables: - Conocimientos de tecnologías de ciberseguridad especialmente sistemas de protección del endpoint y del correo electrónico - Nível B1 o superior de inglés (No traducido al idioma seleccionado) Escribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por: puestos vacantes: sales system engineer-development - zn315 Escribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por: puestos vacantes: sales system engineer-development - zn315 #J-18808-Ljbffr


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