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Technical Support Advisor
hace 3 meses
.Technical Support Advisor (German-speaking) - Tech Industry Spain » Barcelona Posted 2024-02-05 Job description:DescriptionIn this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.Reimagine your careerAre you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.We're on the lookout for a German-speaking Customer Technical Support Advisor (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix + Webhelp, there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What you will do in this roleAs a Technical Support Advisor on our team, you will:Support some of the clients' products/services including wifi, laptops and wearables through email, phone and chat channelsMaintain client relationships through product support and troubleshootingRespond to incoming calls, email and from end usersManage effectively all incoming incidents in a customer service environment and through a ticketing toolGather information from customers and advise on Google policies.Concentrix + Webhelp is a great match if you:Have a proficient or bilingual level of German, and advanced level of EnglishHave familiarity/aptitude with networks (Proxy Settings, Routers, Internet Modems, Ethernet), Android Operating Systems and Online AppsHave proficient PC skillsAre a team player and a quick learnerHave excellent communication skills (ability to communicate technical issues in non-technical terms)It will be a plus if you have:Six months or more experience in front-line technical customer service roleAssociate degree preferred or equivalent job experience preferredFamiliarity with ticketing systems is preferred but not necessaryIf you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role
