Senior Team Lead

hace 2 meses


Barcelona, España Papernest A tiempo completo

.Contexte :Manager une équipe de 5 à 6 superviseurs (60/72 télévendeurs) multi-produits (box, MRH, énergie, etc.). En tant que Team Leader Senior, tu seras chargé(e) de la formation et de la montée en compétence des Team Leaders et de leurs équipes.Tu seras le/la garant(e) de l'atteinte des objectifs commerciaux fixés et de la qualité de traitement des demandes clients.Tes futures missions :Management direct des superviseursFormer et faire monter en compétence les Team LeadersDéfinir et décliner les objectifs quantitatifs et qualitatifs de tes Team LeadersAnalyser et piloter quotidiennement les performances commerciales des équipesMettre en place des plans d'actions adaptés aux objectifsGarantir le cadre de travail : respect des plannings et des règles de vie du plateau / gestion des activitésMise en place d'animations plateau et de challenges réguliersPilotage de la production- Assurer l'application des process, identifier et proposer les optimisations- Mesurer la connaissance métiers des équipes, fixer et mettre en place les actions correctivesRecrutement et formation- Recrutement des télévendeurs et onboarding des expertsProfil recherché :Maîtrise parfaite du télémarketing entrant/sortant et la vente n'a aucun secret pour toiInterne : Le management est ton quotidien depuis plus de 6 mois en tant que Team LeaderExterne : Tu as déjà une expérience d'un an minimum dans le management ou un poste équivalentTu souhaites transmettre les best practices de la gestion d'équipeTu connais le pilotage de la production et l'analyse des KPIs te permet d'optimiser constamment tes résultatsExcellentes capacités de communication, tant à l'oral qu'à l'écritTu es agile, proactif(ve) et force de propositionCe que nous t'offrons :En rejoignant papernest, tu bénéficieras d'un package composé de :Bonus sur OKRMutuelle Sanitas, prise en charge à 50% par papernestSystème de Rémunération Flexible, te permettant de dédier une partie de ton salaire à des services exonérés d'impôts... et tu évolueras dans un environnement de travail :Inclusif, avec plus de 46 nationalités différentesConfortable, avec d'incroyables bureaux et 1500 m2 de terrasses et jardin aménagésFavorisant la cohésion d'équipe avec des événements et des team buildings réguliersExcitant et challengeant, avec des ressources nécessaires pour développer ta carrièreGourmand : petit déjeuner offert tous les mardis Processus de recrutement :Candidature avec CV et lettre de motivationEntretien avec un membre de l'équipe Talent AcquisitionEntretien avec le Site Manager SamuelPrésentation du business case lors d'un entretien visio avec le Production Director FR Alexis & le Site Manager Samuel.Si ce challenge est le tien, n'hésite pas une seconde Nous avons hâte de te rencontrer, peu importe ton âge, sexe, origines, religion, orientation sexuelle, ou handicap. Nos processus de sélection ainsi que notre environnement de travail sont adaptés à tous



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