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Client Servicing Analyst
hace 2 meses
Ebury is a hyper-growth FinTech firm, named in as one of the top 15 European Fintechs to work for by AltFi.
We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
Ebury Institutional - Client ServicingEbury Leon- 4 days in the office & 1 day working from homeEbury is a hyper-growth FinTech firm, named as one of the top FinTechs to work for by Glassdoor and AltFi.
We offer a range of products including FX risk management, trade finance, accounts, and international payments.As an Ebury Institutional - Client Servicing Executive you will be supporting Ebury's growth in the Institutional space.
You will collaboratively with other Ebury teams ensure that clients are well supported and that transactions and processes run smoothly and safely on the Ebury platform.
The Role:Working as part of the Ebury Institutional - Client Servicing team you will be responsible for supporting clients and acting as a liaison between front office, clients and back office teams.
You will support the resolution of customers related requests on email, chat or call and collaborate with multiple internal departments to solve client queries.Responsibilities will include: Resolution of customers related requests on email, chat or callCollaborate with multiple internal departments to solve client queriesCollaborate with front office teams to provide great customer serviceIdentify upsell opportunities in existing client portfolio This is an excellent opportunity to join a rapidly growing, international company in a role which offers professional growth and career progression.Requirements:The role is fast-paced and demanding, and attention to detail and the ability to work effectively under pressure are a necessity.
All work will be conducted in English, both written and verbal.The successful candidate will be: Driven, with the desire to provide a high level of service to clientsA strong communicator, both written and verbal fluency in English (and French as an advantage)ProactiveFast learning, with the ability to multitask and prioritise workload appropriatelyDiligent, with excellent attention to detailTeam player
