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Customer Care Manager Iberia
hace 3 meses
Are you passionate about customer satisfaction?Do you believe that customer loyalty depends on great customer service?Then become our next Customer Care Manager for Spain & Portugal (Iberia).Position based in Mataró.Area of Responsibilities:Management of a team of 14 customer care professionals.Lead, direct, evaluate, coach and develop the Customer Care Team Iberia.Regularly engage and align with local and regional stakeholders from other functions.Work closely together with the regional team to interpret global strategy into local actions and initiatives.Identify key priorities for improvement in the region using key KPI's and alignment with key business stakeholders.Ensure adherence to and development of global processes around key tools such as SFDC, SMAX, TALKDESK & SAP.Collaborate with Iberia leadership team to continuously improve processes and systems.Commercial Partner & Order Management:Management of incoming Sales & Service enquiries & orders leveraging data in ERP (SAP/LN), CRM (SFDC) and Online tools (E-Comm).Develop knowledge of key customers, building meaningful relationships and driving trust in key competencies.Ensure outstanding service level.Pursue and drive opportunities for improvement.Manage the performance of the outsourced partner to ensure high level of efficiency, process improvement and customer satisfaction.Competencies:Problem solving.Leadership.Customer centricity mindset.Communication skills.Fluent in Spanish and English.Familiar with MS Office (preferably Excel).Working knowledge of ERP system (preferably SAP) & SFDC/SMAX.Experience in managing a team and driving engagement.Analytical skills.Business process improvement skills.Creemos juntos un futuro más limpio.La limpieza está cambiando. Hoy en día, la limpieza es un contribuyente clave para la salud y la seguridad, y está emergiendo un nuevo concepto de limpieza, impulsado por la tecnología y la innovación. En Nilfisk somos una fuerza impulsora en este desarrollo, y trabajamos como un solo equipo con una sola agenda, apoyándonos mutuamente en una organización emocionante y dinámica. Ser parte de Nilfisk significa tener la libertad de expresar tus ideas y hacer lo que mejor sabes hacer. Prosperarás adoptando un enfoque práctico y la motivación para llevar a la vida tus grandes ideas. En Nilfisk puedes liderar, innovar y colaborar para un futuro más limpio. ¿Estás listo para hacer un cambio?Abrazamos la diversidad y la igualdad con un entorno de inclusión. Alentamos a todos a postularse para el puesto, independientemente de su origen, raza, etnia, religión, capacidad física o mental, género, identidad o expresión de género, orientación sexual y edad.#J-18808-Ljbffr
