Client Advisor
hace 2 meses
CLIENT ADVISOR - ECI Madrid (Fixed Term) A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.
Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
For our boutique in ECI Madrid, we are currently looking for a highly motivated Client Advisor with a strong passion for creating an exclusive experience for our customers.
We value results-oriented individuals who have a willingness to learn, are always up-to-date on fashion trends, and have a strong interest in our brand and our product.
Responsibilities will include: Client: Master the client journey; Create customer emotion and desire; Engage existing and prospect clients as per weekly plan defined by store management; Deliver the Valentino Couture service impeccably in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell); Focus on development and retention of existing clients, recruitment of new and potential ones; Engage the client through every selling opportunity - walk-in, private appointment, phone consignments; Actively participate in sales in partnership and appointment routine.
Operations and Visual: Deal with all sales and after-sales activities (boutique returns, end of season, customer returns, repairs, complaints); Ensure product maintenance and replenishment on the floor; Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales; Respect administration and operations procedures; Liaise with the in-store visual to follow display guidelines; verify and report all relevant information to store management.
Qualifications: Excellent interpersonal and effective communication skills; Fluency in English is essential; a second language is preferred; Be a team player with a pro-active attitude; High fashion knowledge; Ability to adapt to changing needs of the company as necessary.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.
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