Service Manager, Madrid

hace 3 días


Albacete, España Reconocida Empresa A tiempo completo

.The RoleAt Tesla, our Service Managers are the front-line leaders of our Service operation. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensuring Tesla Service meets the needs of our customers as well as our employees. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world's transition to sustainable energy. Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, and smart working, as well as having a passion for true leadership and our brand.ResponsibilitiesPeople: Our Service Managers are people developers and should possess the ability to inspire We expect you to be 100% committed to the success of your team and actively involve yourself in your team members' growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We will look to you, and your ability to coach and teach, to build a team of top talent and mentor the next generation of Tesla leaders. Our Service Managers are the coaches of their teams - you must provide regular coaching and feedback and have a deep knowledge of your team's strengths and opportunities. You will have Supervisors reporting to you that are early in their people management careers, and you will act as a coach and a mentor to grow and develop them to be successful in their roles.Operational excellence: As a Service Manager, you must understand and own every aspect of your service center's performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service by partnering closely with other teams on strategic execution and vehicle readiness. We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions. You may also be involved with business expansion, opening and managing new service centers as the business requires, working closely with the Area or Country Manager.Financials: Service Managers are expected to understand our business, know their numbers and lead the center's daily operations to achieve specific goals in quality, productivity, customer satisfaction, and profitability. Our Service Managers act in the best interest of Tesla by demonstrating sound judgment. You must have a passion for our mission, our people, and our customers. Technical acumen is required - you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures. You will have to develop a deep understanding of the operations and challenges of your Service Center so that you can support and inspire your team in their day-to-day work



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