Customer Service

hace 5 meses


Barcelona, España Grupo Crit A tiempo completo

**Descripción**:
¿Eres un experto en Customer Service con un excelente nível de inglés?

Buscamos un servicio de Atención al Cliente de Logística para ser parte de un equipo que reporte al Gerente de Cadena de Suministro.

Descripción del puesto:
Establecer y mantener una interlocución eficiente y profesional con los clientes en el marco de la estrategia comercial y operativa de la empresa, con el fin de consolidar y desarrollar un buen servicio tanto en la tramitación de la oferta y los pedidos de los clientes, como en las incidencias que pudieran sucederse, coordinándose con las diferentes áreas de la organización.

**Funciones**:

- ** Asegurar una óptima atención al cliente en la fase de venta, con el fin de agilizar la fase de diseño de nuevos proyectos y contribuir al incremento del volumen de ventas y a la satisfacción de las necesidades del cliente.**:

- ** Velar por el cumplimiento de los compromisos de entrega, especialmente en materia de fechas, garantizando la adecuada gestión administrativa de la entrada y el seguimiento de los pedidos de clientes y su coordinación con las áreas de planificación, logística, producción, calidad y contabilidad.**
- ** Prestar una atención continuada al cliente durante la fase de postventa y en general, en consultas, incidencias y reclamaciones, buscando la máxima satisfacción posible del cliente en el marco de la estrategia comercial y operativa.**

**Ofrecemos**:

- ** Contrato indefinido**:

- **Jornada completa (Lun-Jue 8:00-17:00, Vie 8:00-14:00)**:

- **Ubicación: Vallès Oriental.**:

- **Incorporación inmediata.**:

- **Salario competitivo según experiência**

**Requisitos**:

- **Formación universitaria o CFGS en Administración y Dirección de Empresas o áreas afines.**:

- **Nível alto de inglés (hablado y escrito).**:

- **Experiência de al menos 2 años en puesto similar.**

**Se valorará muy positivamente si**:

- ** Conocimientos de alemán, francés e italiano.**:

- **Experiência en logística.**:

- **Uso de ERP, especialmente Navision.**

¿Listo para dar el siguiente paso en tu carrera? Esperamos tu aplicación para empezar este emocionante viaje juntos



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