Sales Associate 20H

hace 4 semanas

Sevilla, España Michael Kors A tiempo completo

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you
Job Title: Sales Associate
Responsible to: Store Manager or Assistant Store Manager
Division: Retail
MAIN JOB OBJECTIVE
Achieve sales goals and develop lasting client relationships. These initiatives are achieved by providing the highest level of customer service and complying with all company policies, procedures and directives.
JOB RESPONSIBILITIES
The responsibilities of this role are included in 3 areas:

Sales Generation:

Meet sales goals
Utilize the elevated levels of sales and service to maximize sales performance
Demonstrate an in-depth knowledge of the merchandise
After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction
Comply with all sales related policies and procedures
Maintain a keen interest in the fashion industry and market trends

Customer Service:

Provide the highest level of customer service
Build and maintain repeat clientele; utilize client book
Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction

Operations:

Keep selling floor and merchandise neat, organized and stocked
Assist in the maintenance of all inventory in the stockroom and on the selling floor
Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/receiving related paperwork.
Participate in inventories
Comply with all Point-of-Sale policies and procedures
Properly execute all relevant register functions
Adhere to work schedule, inclusive of time and attendance
Participate in all relevant training and development seminars, programs and meetings as directed by store management

BEHAVIOURS & COMPETENCIES

Collaboration: Partners with internal colleagues to address business challenges and understands the need to work well with others to beat the competition.
Communication: Adapts communication style, tools and approach to meet the needs of different audiences and levels in the organization.
Team Development: Provides growth opportunities, feedback and coaching to develop employees.
Drive Results: Leads self and others in setting and attaining stretch goals within a continually evolving environment. Overcomes obstacles and takes responsibility for outcomes.
Entrepreneurial: Makes things happen for the business using out-of-the box thinking and a willingness to take risks. Continually looks for ways to innovate or take existing products, processes and services to a new level.
Functional Skills: Applies up-to-date professional and technical knowledge and expertise to business problems.
Hire & Staff: Identifies, selects and on-boards talent that meets business needs and embraces the MK culture.

REQUIREMENTS

Experience in retail and luxury
Able to work as a team member
Excellent personal organizational skills with attention to detail and accuracy
Able to work under pressure and thrive in a fast-paced, challenging environment
Able to work on different tasks easily – Multi-tasking

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

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